Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

We are building a world of health around every individual, shaping a more connected, convenient, and compassionate health experience. Join us and be part of something bigger – helping to simplify health care one person, one family, and one community at a time.

Responsibilities

• Lead and manage a team focused on Specialty Generics optimization.
• Oversee Pharmacy Service Representatives (PSRs), Benefits Verification (BV) representatives, Work-in-Progress (WIP) representatives, and technicians.
• Ensure efficient and compliant operations.
• Participate in the hiring process.
• Provide ongoing guidance, coaching, and direction to staff.
• Manage team schedules.
• Ensure adherence to standard operating procedures (SOPs).
• Responsible for staff training and development.
• Handle problem-solving and follow-up.
• Monitor and evaluate performance, including corrective action when necessary.
• Collect data and prepare reports to support operational goals.

Requirements

• Demonstrated mastery of Benefits Verification (BV) functions.
• Ability to effectively train and mentor others.
• Serve as a Subject Matter Expert (SME) for internal and external partners.
• Working knowledge across multiple functional areas, including PSR workflows, conversion activities, and Tech and Pharmacist (RPh) support functions.
• 5+ years of leadership experience.
• Pharmacy Technician license or certification required, based on assigned duties and applicable state pharmacy regulations.

Skills

• Strong organizational skills.
• Strong interpersonal skills.
• Strong communication skills.
• Ability to respond to inquiries or complaints from customers, regulatory agencies, and business partners.
• Ability to present information clearly and effectively to both internal and external stakeholders.
• Analytical skills.
• Ability to interpret data.
• Ability to apply basic financial principles.
• Ability to analyze performance metrics.
• Demonstrated problem-solving skills.
• Ability to manage multiple variables in standardized environments.
• Ability to interpret and apply technical instructions and operational guidelines.
• Experience analyzing and addressing performance issues, including coaching and corrective action.
• Ability to work effectively under pressure in a fast-paced, customer-focused environment.
• Ability to prioritize tasks.
• Ability to manage multiple projects simultaneously.

Work Type

• Full time

Experience Level

• 5+ years of leadership experience

Education Level

• Verifiable High School Diploma, GED, or equivalent required.
• Pharmacy Technician license or certification required, based on assigned duties and applicable state pharmacy regulations.

Salary/Compensations

• $43,888.00 - $85,068.00

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources, based on eligibility

About the Company

• Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Equal Opportunity

• Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.