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About the Role

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They're ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associate SiS, exceed their performance targets Doing it the Right Way, by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

Responsibilities

Proactively engage with a broad range of customers in a highly-traffic retail environment using digital tools, effective communication, and by showcasing the value of T-Mobile solutions.
Consistently leverage digital self-serve tools during customer interactions and the onboarding process.
Identify customer needs and use solution-based selling techniques to demonstrate the value of T-Mobile products and services.
Recommend wireless solutions and onboarding solutions to help customers understand how to self-serve and utilize the T-Mobile app.
Complete training on the T-Mobile in-store experience, new skills, products, processes, and knowledge of systems and reference resources.
Review personal results, current promotions, and updates to remain Customer Ready.
Continuously learn and improve skills to provide the best possible customer experience.
Partner with nearby store locations to properly and fully onboard customers.
Perform skills practicing, knowledge sharing, store operations, and opening and closing procedures.
Carry keys to kiosk cabinets, lock/secure kiosk and assets, and report any lost keys or assets to management.
Be customer obsessed, passionate, friendly, and engaging, connecting on a personal level and building rapport, trust, and loyalty.
Provide exceptional service and exceed customer expectations.
Proactively reach out to potential customers to drive sales activity.
Follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers.
Perform price overrides for specialty offers specific to National Retail.
Build relationships with nearby leadership and teams to support the customer experience from account set up to device support and account servicing.

Requirements

High School Diploma/GED (Required)
6 months of customer service and/or sales experience, Retail environment preferred. (Preferred)
At least 18 years of age
Legally authorized to work in the United States

Skills

Coaching
Communication
Consultative Selling
Customer Communications
Customer Education
Customer Engagement
Customer Needs Identification
Customer Referrals
Customer Satisfaction Management
Customer Service
Leadership
Product Knowledge
Relationship Building
Sales
Sales Prospecting
Sales Techniques

Location

National Sales partner locations

Work Type

Full-time
Part-time

Experience Level

6 months of customer service and/or sales experience

Education Level

High School Diploma/GED

Salary/Compensations

$18.00 per hour base pay
$5.00 per hour training pay
Annualized incentive target of $18,000/year
Guaranteed to earn $20/hour inclusive of base pay and incentives

Benefits

Medical insurance
Dental insurance
Vision insurance
Flexible spending account
401(k)
Employee stock grants
Employee stock purchase plan
Paid time off
Up to 12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short-term disability
Long-term disability
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service & home internet discounts
Pet insurance
Access to commuter and transit programs

About the Company

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers.
All team members receive a competitive base salary and compensation package - this is Total Rewards.
Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.
That’s how we’re UNSTOPPABLE for our employees!
Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

Equal Opportunity

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.