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About the Role

This role is within the FAS TA Oversight team, ensuring Vanguard delivers critical services during disruptions, focusing on the Transfer Agent client journey for UK and Irish funds. It supports Incident Management, Business Continuity, Operational Resilience, and Operational Optimisation, helping the business prepare for, respond to, recover from, and learn from incidents, while optimizing processes for risk reduction and efficiency.

Responsibilities

Coordinate and manage all incidents and disruptions to Transfer Agency services, ensuring timely resolution, appropriate escalation, and effective stakeholder communication.
Coordinate stakeholder communications and updates throughout the incident lifecycle.
Facilitate post-incident reviews, lessons learned and remediation activities.
Produce incident, resilience and governance reporting, metrics and management information.
Support the maintenance and enhancement of incident management, business continuity and operational resilience frameworks.
Maintain and update business continuity plans, recovery documentation and supporting artefacts.
Support Important Business Service (IBS) mapping, resilience assessments and dependency analysis.
Coordinate and participate in resilience testing, recovery exercises and scenario-based simulations.
Support governance forums, risk reviews and resilience working groups.
Assist in the oversight of third-party adherence to KPIs and third-party relationships focusing on resiliency and long-term success.
Provide analysis, documentation and programme support across Resilience & Recovery initiatives.
Support awareness, training and onboarding activities for resilience and incident management processes.
Identify trends, risks and opportunities to improve operational resilience, recovery capability and client outcomes.
Develop expertise in incident management, business continuity, operational resilience and industry best practices.
Deep dive into end-to-end processes across the TA Oversight team to identify opportunities to optimise and prevent issues through ongoing process improvements.

Requirements

Relevant experience within Transfer Agency operations, risk, resilience, oversight or a similar regulated environment.
Experience supporting incident management, issue resolution, operational risk or service disruption processes.
Strong written and verbal communication skills, with the ability to tailor messages for different audiences.
Strong organisational skills, with the ability to manage competing priorities and work through ambiguity.
Ability to analyse issues, identify trends and support practical improvement actions.
Experience producing management information, reporting, process documentation or governance materials.
Strong collaboration skills and confidence working with business, technology and third-party stakeholders.
Ability to work independently, take initiative and adapt to changing priorities.

Skills

Incident Management & Coordination
Operational Resilience
Business Continuity
Stakeholder Management
Governance & Reporting
Communication & Influencing
Analytical & Problem-Solving Skills
Continuous Improvement and Process Optimisation
Regulatory & Risk Awareness
Internal and external Collaboration
Microsoft Power tools
SharePoint
Power BI
SQL

Work Type

Hybrid

Education Level

Undergraduate degree or equivalent combination of training and experience.

About the Company

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection.
We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.