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About the Role

The Manager, Leadership Engagement supports the implementation of initiatives that strengthen volunteer leadership engagement and build leadership pipelines across the organization. This role plays a key part in maintaining operational processes, supporting volunteer pipeline management, and leveraging Salesforce for planning and decision-making.

Responsibilities

• Support the identification and development of new volunteer leadership pipeline and engagement opportunities.
• Conduct research and prepare background information for prospective leadership opportunities and community needs.
• Triage leadership referrals and coordinate follow-up.
• Support the annual review of committee membership by maintaining data and tracking changes.
• Monitor volunteer engagement activity and identify individuals needing onboarding, offboarding, or stewardship.
• Assist in preparing leadership pipeline reports, committee summaries, and volunteer engagement materials.
• Coordinate administrative and logistical tasks with the Specialist, Leadership Development.
• Support the ongoing administration of Salesforce processes and workflows.
• Monitor Salesforce reports and dashboards to identify trends and data gaps.
• Make recommendations for Salesforce enhancements and process improvements.
• Coordinate Salesforce onboarding and training for new team members.
• Maintain process documentation and support data integrity.
• Assist with the coordination and operational delivery of leadership engagement programs and initiatives.
• Serve as LEAD's liaison with internal departments for leadership-related programs.
• Provide project management support for departmental initiatives and special projects.
• Coordinate timelines, deliverables, and follow-up across multiple initiatives.
• Prepare reports, presentations, and briefing materials.
• Contribute to the continuous improvement of LEAD processes and operational practices.
• Support other departmental priorities as required.

Requirements

• Post-secondary degree or equivalent combination of education and experience.
• Five or more years of relevant experience in project coordination, program management, volunteer engagement, or a related field.
• Experience working with Salesforce or another CRM platform.
• Strong organizational and project management skills with exceptional attention to detail.
• Strong analytical skills with the ability to interpret information and make practical recommendations.
• Excellent written and verbal communication skills.
• Strong interpersonal skills with the ability to build collaborative working relationships.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.
• Comfortable working in an evolving environment, prioritizing and adapting as necessary.
• Sound judgment, discretion, and the ability to maintain confidentiality.
• Knowledge of the Toronto Jewish community and the nonprofit sector is considered an asset.
• Qualified applicants are invited to submit a cover letter and resume.
• Offers of employment are contingent upon successful completion of professional references and background checks.

Skills

• Salesforce
• CRM platform
• Project coordination
• Program management
• Volunteer engagement
• Organizational skills
• Project management skills
• Attention to detail
• Analytical skills
• Written communication skills
• Verbal communication skills
• Interpersonal skills
• Collaboration
• Managing multiple priorities
• Adaptability
• Judgment
• Discretion
• Confidentiality

Location

• Greater Toronto

Work Type

• Full-time
• Permanent
• Hybrid

Experience Level

• Five or more years of relevant experience

Education Level

• Post secondary degree or equivalent combination of education and experience

Salary/Compensations

• $70,000–$80,000 annually

Benefits

• Flexible work schedule
• Rich time off policy
• Offices closed on all Jewish holy days (yom tov)
• Support early office closures to observe the Jewish Sabbath (Shabbat)

About the Company

• UJA Federation of Greater Toronto's vision is to lead the most vibrant Jewish community in North America.
• As one of North America’s leading Jewish non-profits, UJA Federation of Greater Toronto works to preserve and strengthen the quality of Jewish life in Greater Toronto, Canada, Israel and around the world.
• UJA advances this mission through fundraising, programs, and research focused on fighting poverty and improving well-being, growing Jewish education and identity, countering antisemitism and hate, and strengthening connections with Israel and Jewish communities worldwide.

Equal Opportunity

• UJA Federation supports a diverse candidate and employment experience.
• We are an equal opportunity employer and welcome applicants from all communities.
• We are committed to creating an inclusive and accessible workplace.
• We adhere to barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).
• Should you require Code-protected accommodation through any stage of the recruitment process, please notify us and we will work with you to meet your needs.