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About the Role

As a Customer Service Representative, you will play an important role in the lifecycle of every customers' purchase. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments and skillfully acknowledging customer questions and concerns. You will work independently and on a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened.

Responsibilities

Assist customers with scheduling deliveries.
Manage customer payments.
Acknowledge customer questions and concerns.
Work independently and on a small team.
Enhance the customer shopping experience.

Requirements

Provide genuine, friendly, personable, and professional service.
Possess effective communication, interpersonal, and organizational skills.
Demonstrate excellent listening skills.
Ability to multi-task in a fast-paced service environment.
Proactively resolve escalated customer issues.
Support sales and operations team members by advocating for customer concerns and requests.
Flexibility to work a retail schedule including days, nights, weekends, holidays, and events.
Must have authorization to work in the U.S. without the need for sponsorship now or in the future.

Skills

Communication skills
Interpersonal skills
Organizational skills
Listening skills
Multi-tasking

Work Type

Retail schedule

Benefits

Health benefits
401k with company match
Profit sharing
Cross training
Annual breakfast prepared by owners

About the Company

Raymour and Flanigan's core beliefs are about their associates.
They believe that if they treat their associates well, they will treat their customers well.
They continually ask associates to think outside of the box to raise the bar in their business.
They pride themselves on having the most competitive and comprehensive compensation packages in the furniture industry.
Raymour & Flanigan supports a drug and smoke free work environment.

Equal Opportunity

Raymour & Flanigan supports an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
They are strongly committed to inclusivity and a diverse workforce.
They are committed to a discrimination-free workplace where associates are treated with respect and dignity.
They do not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.
Currently unable to offer visa sponsorship for this position.