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About the Role

As a Solution Specialist (Sales Representative) on our Retail Team, you will be an entrepreneur of Rogers and Fido plans, products, and services. You will understand customer needs and provide the best solutions.

Responsibilities

• Use innovative selling strategies to promote Rogers / Fido products and services to new and existing customers.
• Develop and execute tactical sales plans to meet or exceed all sales targets.
• Effectively utilize all sales tools and promotions and actively participate in incentives and programs.
• Make prospecting an integral part of your regular routine.
• Interact with customers following the guidelines provided through Rogers / Fido programs and standards.
• Troubleshoot customer care issues and provide solutions by working with key internal contacts.
• Escalate issues that cannot be resolved to the appropriate department within the company or Rogers.

Requirements

• A minimum of 1-year of retail/sales/customer service experience.
• Be open to workdays, evenings and weekends.
• Must clear a Criminal Records Check and ID verification.
• Must be legally eligible to work in Canada.
• Must have a valid work or study permit.

Skills

• Customer focused with high level and distinct skill in customer service and sales.
• Strong communication skills, both written and verbal.
• Growth mindset, committed to achieving goals and setting new standards.
• Great interpersonal skills to build rapport and relationships with customers and colleagues.
• Collaborator with a great attitude and demonstrated desire to achieve and contribute to the Team.

Location

• HydePark Rogers Store

Work Type

• Full time hours

Experience Level

• 1-year retail/sales/customer service experience

Salary/Compensations

• Competitive compensation base + commission with uncapped earning potential

Benefits

• Health, dental and vision benefits package including Employee Assistance Program (EAP)
• RRSP match program
• Work-perks and discounts on different food, clothing, wellness companies and more
• Goodlife Corporate Membership
• Career growth opportunities within the company
• Rogers/FIDO product and service discounts
• Contests and incentive rewards

About the Company

• Prime Communications Canada is the largest Rogers dealer in Canada, with over 80 Rogers and Fido retail locations and B2B services across the country.
• We are proud to represent Rogers, Canada’s largest provider of wireless communications services and one of Canada’s leading providers of cable television, high-speed internet, information technology, and telephone services to consumers and businesses.
• As the world of wireless technology continues to evolve, Prime continues to pursue opportunities to expand and grow our retail and business footprint to deliver a great solution focused experience for our customers every day.

Equal Opportunity

• Prime Communications Canada Inc. welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.