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About the Role

We are a leading home services provider seeking knowledgeable and reliable Credit Representatives to collect outstanding account receivables on residential accounts. This role requires strong negotiation skills and the ability to think outside the box to arrange suitable payment plans. We offer competitive compensation, benefits, overtime, and opportunities for advancement.

Responsibilities

• Collect outstanding account receivables on residential accounts.
• Take incoming calls from customers.
• Make outbound customer calls.
• Use communication and active listening skills to provide exceptional customer service.
• Handle inbound and outbound calls using dialer technology.
• Respond to customer inquiries.
• Negotiate payment arrangements with delinquent customers.
• Perform follow-up on delinquent active/cancelled accounts.
• Take payment by check or credit card over the phone.
• Update credit files on the billing system.
• Respond to customer inquiries and communicate with other departments to solve customer problems.

Requirements

• Must be pleasant, professional, and able to function well in a team environment and independently.
• Must be highly detail-oriented and focused with a flexible and adaptable nature.
• Must display excellent verbal and written communication, interpersonal, and active listening skills.
• Must be able to interact effectively with both customers and co-workers.
• Ability to produce in a fast-paced environment.
• Must be able to work in a team environment and resolve issues accurately and independently.
• Pleasant people who can work under pressure and are adaptable.
• Ability to work well under pressure.

Skills

• Negotiation skills
• Communication skills
• Active listening skills
• Troubleshooting abilities
• Interpersonal skills
• Written communication skills
• Verbal communication skills

Experience Level

• 1-2 years in a customer-facing role
• Prior experience in a customer service setting preferred

Benefits

• Competitive compensation
• Benefits
• Overtime opportunities
• Opportunities for advancement

About the Company

• Leading home services provider.
• Evolving organization that built its reputation on providing customers with the best possible service.
• Committed to employee professional development.

Equal Opportunity

• Proud to be an equal opportunity employer.
• Committed to a drug and alcohol-free workplace.