Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

As a key leader within our store, you will support Farm Boy's vision of the best fresh shopping experience by delivering exceptional customer service and guiding your department to achieve strong business results. You will partner closely with the Store Manager and Retail Specialist, bringing strategy to life while building a culture rooted in trust, engagement, and high performance. Through hands-on leadership, coaching, and operational excellence, you will empower your team to grow and succeed.

Responsibilities

Deliver outstanding customer service while supporting Farm Boy’s vision of the best fresh shopping experience.
Collaborate with the Store Manager and Retail Specialist to execute strategies that drive performance and achieve departmental goals and business objectives.
Build a culture of trust and engagement through one-on-one coaching and regular team huddles that share goals, celebrate wins, exchange product knowledge, and encourage feedback.
Develop and lead a high-performance team by overseeing recruitment, training, coaching, performance reviews, recognition, and ongoing development while maintaining confidentiality and trust.
Promote and communicate company policies and procedures as outlined during management meetings and within policy manuals, employee handbooks, and written directives to ensure consistent compliance.
Oversee departmental operations and business deliverables, including inventory management, ordering, item maintenance, product quality and rotation, shrink management, merchandising, invoicing, scheduling, and payroll functions.
Participate in store coverage rotations as Manager on Duty, including opening and closing duties and supporting emergency alarm response when required.
Ensure adherence to all Safe Food Handling and Health & Safety policies, procedures, and regulatory requirements.
Contribute to overall store success by undertaking additional responsibilities as required.

Requirements

A genuine passion for delivering engaging and exceptional customer service.
Completion of a post-secondary program with an emphasis in business, plus a minimum of 3 years of progressively responsible supervisory or management experience in a similar role, or an equivalent combination of education and experience.
Completion of Public Health Food Handler certification, Smart Serve, and Level A First Aid & Basic CPR, or a commitment to obtain all required certifications within six months of hire.
Proven ability to thrive in a fast-paced, dynamic environment, effectively managing competing priorities while maintaining high performance standards.
Proven ability to thrive in a fast-paced, dynamic environment by effectively managing changing priorities while maintaining strong performance results.
Strong organizational, analytical, and interpersonal skills with demonstrated success in team engagement and development.
Comfort learning and working with both manual and automated systems, along with experience using various computer software applications.
Thrive in a hands-on setting that involves extended periods of standing, heavy lifting, and work that may be performed in cooler, freezer, and outdoor conditions.
Flexibility to work a dynamic schedule including evenings, weekends, and holidays.
Fluency in English; French language skills considered an asset.

Skills

Business
Supervisory experience
Management experience
Customer service
Team engagement
Team development
Organizational skills
Analytical skills
Interpersonal skills
Manual systems
Automated systems
Computer software applications
Food Handler certification
Smart Serve
First Aid & Basic CPR
French language skills

Location

Masonville

Work Type

Full-time

Experience Level

3 years of progressively responsible supervisory or management experience

Education Level

Post-secondary program with an emphasis in business

Salary/Compensations

CAD 49500.00 - CAD 54500.00 yearly

Benefits

Comprehensive benefit program and coverage that varies by position.
Coverage may include healthcare, dental care, disability coverage, life insurance and registered retirement savings program.
A 10% discount on in-store purchases.
On-the-job training and the prioritization of internal promotions to help you grow and embrace new opportunities.
The opportunity to support local neighbourhoods through our community programs.
Eligible to participate in the Farm Boy incentive program.

About the Company

From the moment we opened our doors in 1981, we knew we wanted to be different. The people who work here are special, and that’s what makes us special. Our team members uphold the standards we set long ago by making the exceptional everyday, building relationships with our customers and with each other, and finding a place where their potential meets opportunity.

Equal Opportunity

We are committed to building a diverse and inclusive workplace. We encourage individuals from all backgrounds, identities, and experiences to apply—including those with non-traditional career paths.
We strive to create an environment where everyone feels valued, respected, and supported. Accommodations are available upon request for employees and applicants who may require them.