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About the Role

This role offers a senior IT leader the opportunity to combine strategic direction with operational accountability, making a visible difference to service quality, cyber security maturity, and digital experience across a large, diverse organization. You will bring together IT Support and IT Infrastructure into a single, coordinated function, providing senior operational leadership across all College sites. You will be accountable for service performance, cyber security, disaster recovery, and operational resilience, owning end-to-end service delivery.

Responsibilities

Lead IT service delivery across all College sites, owning end-to-end performance including incident management, escalation, and continuous service improvement, and setting, monitoring and reporting against SLAs and KPIs.
Hold accountability for cyber security, including incident oversight, and for the implementation and regular testing of disaster recovery and business continuity plans.
Ensure effective integration between IT Support and IT Infrastructure to provide a seamless service, and oversee the management and support of application software across the College.
Line manage the IT Support Team Manager and IT Infrastructure Team Manager, ensuring effective resource planning, prioritisation and performance management across both teams.
Develop, implement and maintain IT operational policies, standards and procedures in line with legal and regulatory requirements, and oversee asset management, licensing and system documentation.
Manage relationships with internal stakeholders and external suppliers in relation to infrastructure, applications and IT services, ensuring effective and value-for-money delivery.
Support the Director in delivering the College's IT and digital strategy, contribute to wider transformation initiatives and lead on operational risk management including cyber security and service continuity.
Contribute as a member of the College management team, deputise for the Director as required, and represent IT in College-wide activities, meetings and projects.

Requirements

A degree or equivalent professional qualification in IT or a related field
Significant experience managing IT teams and services, ideally in an education or similarly complex environment
Strong technical knowledge and hands-on experience managing or integrating IT infrastructure, networks and cloud-based services (e.g. Microsoft 365, Azure, Google Workspace) alongside end-user support
Experience managing or contributing to cyber security frameworks and compliance (e.g. Cyber Essentials, ISO 27001)
Experience developing and implementing IT policies and procedures
Ability to set and monitor SLAs and KPIs, analyse helpdesk data and drive service improvement
Excellent leadership, communication and interpersonal skills with a strong customer service ethos
Strong analytical and problem-solving skills with high attention to detail
Ability to work calmly under pressure, manage multiple priorities and meet deadlines
Strong documentation skills for procedures, policies and technical configurations
Evidence of ongoing professional development
Willingness to work across all College sites and outside normal hours as required
Commitment to equality, diversity, inclusion and safeguarding
A management qualification
A cyber security certification (e.g. CISSP, CISM)
Microsoft or Cisco certifications
Experience with ITIL or other quality management frameworks
Project management and digital transformation experience
Knowledge of current and emerging trends in educational technology
Experience managing supplier relationships and contracts
Experience with scripting (e.g. PowerShell) and Microsoft Power Automate
Experience supporting Apple devices and a range of operating systems including Linux

Skills

IT infrastructure
Networks
Cloud-based services
Microsoft 365
Azure
Google Workspace
End-user support
Cyber security frameworks
Compliance
Cyber Essentials
ISO 27001
IT policies
Procedures
SLAs
KPIs
Helpdesk data analysis
Service improvement
Leadership
Communication
Interpersonal skills
Customer service
Analytical skills
Problem-solving
Attention to detail
Documentation
ITIL
Project management
Digital transformation
Educational technology
Supplier relationship management
Contract management
Scripting
PowerShell
Microsoft Power Automate
Apple device support
Linux

Location

Southgate Campus

Work Type

Permanent
Full Time

Experience Level

Senior IT leader
Significant experience managing IT teams and services

Education Level

Degree or equivalent professional qualification in IT or a related field

Salary/Compensations

£53,244 - £60,592 / year

Benefits

31 days annual leave plus bank holidays (pro-rata for part-time employees)
Annual Season Ticket Loans
Cycle to Work Scheme
Employee Assistance Helpline (24/7 counselling and advice)
Eye Tests for DSE Users
Flu vouchers
Gym Facilities (Southgate Campus)
Hair Salon Services and Beauty Treatments (Colindale Campus)
High Street Discounts

About the Company

We change lives, empower individuals and connect communities.
We are an ambitious, forward-thinking further education college in North London, proud to serve diverse communities across Barnet, Southgate and beyond.
Our 2030 Vision is bold: to be a leading provider of learning and skills development, fostering exceptional educational experiences, driven by innovation, collaboration and excellence.
The TID department operates across a multi-campus environment and has a strong culture of teamwork, continuous improvement and practical problem-solving.
The College continues to expand its use of cloud platforms, digital services and modern infrastructure technologies, and this role sits at the heart of that agenda.
You will be contributing to the College's management team and deputising for the Director of Technology Innovation and Development, with the backing and visibility that comes with a senior leadership position.

Equal Opportunity

Commitment to equality, diversity, inclusion and safeguarding