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About the Role

As Client Success Manager, you will oversee customer success and retention for advertising clients by providing best-in-class, daily account management. You will act in an internal and client-facing role, instrumental in making The New York Times the most effective media partner for key clients, reporting directly to the Executive Director of Business Operations and Enablement.

Responsibilities

• Operationally support an important set of accounts through the full business life-cycle.
• Act as the lead client contact and coordinator with top-tier clients to ensure best-in-class, high-touch service.
• Develop relationships with advertising agencies and clients, becoming their go-to person and keeping them positively engaged with The New York Times and its products.
• Manage and facilitate a smooth sales process from pre-sale through post-sale.
• Assist the Sales Director with renewals through life-cycle management of campaigns for key clients.
• Ensure timely creation and delivery of work to clients by collaborating across interdisciplinary teams.
• Work with Sales and Business Operations teams on assigned client accounts to ensure premium client partnership execution by overseeing and leading the process of building and implementing client deals, receiving and managing client feedback, and tracking changes.
• Guide the development of new and current client partnerships, including the RFP process, using the full scope of NYT ad products to strategically address advertiser needs and campaign goals for both print and digital.
• Lead the workflow of pre- and post-digital and print ad campaigns, working on behalf of sales with departments such as Research, Ad Ops, Sales Development, Ad Products, and the Content Studio to ensure projects stay on track, deadlines are met, and communication is effective.
• Manage client communications, create/own contact and status reports, and share feedback with the client and internal teams.
• Lead non-pitch meetings to update clients on performance and address campaign issues promptly.
• Monitor account business, including financials and progress, internally and with the client.
• Assist sales with pipeline accuracy of key accounts in Salesforce.
• Oversee pre-launch campaign execution by informing teams about client expectations, direction, and decisions.
• Participate in strategic and creative brainstorming sessions and take an active interest in business development.
• Help improve workflows and best practices in partnership with the Executive Director, Business Operations, and work collaboratively in a team environment.
• Work with the Head of Industry and respective sales leads for assigned clients.
• Demonstrate support and understanding of journalistic independence and a commitment to the mission to seek the truth and help people understand the world.

Requirements

• 1+ years of experience in digital/print advertising/media experience in advertising sales coordination roles.
• Experience managing relationships with a range of customers around personal account management and category support while under deadline constraints.
• Invest in a long-term commitment to learning and category of business.

Skills

• Digital media experience
• Experience in digital product organizations

Location

• U.S.

Work Type

• Full-time

Experience Level

• 1+ years

Education Level

• Bachelor's Degree

Salary/Compensations

• $44.48—$48.02 USD

Benefits

• Medical, dental and vision benefits
• Flexible Spending Accounts (F.S.A.s)
• Company-matching 401(k) plan
• Paid vacation
• Paid sick days
• Paid parental leave
• Tuition reimbursement
• Professional development programs

About the Company

• The New York Times Company is committed to being the world’s best source of independent, reliable and quality journalism.
• We embrace a diverse workforce that has a broad range of backgrounds and experiences across our ranks, at all levels of the organization.
• We encourage people from all backgrounds to apply.

Equal Opportunity

• We are an Equal Opportunity Employer and do not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law.
• All applications will receive consideration for employment without regard to legally protected characteristics.
• The U.S. Equal Employment Opportunity Commission (EEOC)’s Know Your Rights Poster is available here.
• The New York Times Company will provide reasonable accommodations as required by applicable federal, state, and/or local laws.
• Individuals seeking an accommodation for the application or interview process should email reasonable.accommodations@nytimes.com.
• The Company encourages those with criminal histories to apply, and will consider their applications in a manner consistent with applicable "Fair Chance" laws, including but not limited to the NYC Fair Chance Act, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.