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About the Role

The Client Coordinator (CC) is responsible for providing exceptional client experience and hospitality, ensuring excellence in front desk operations, clinical workflow, and service to support therapists and clients.

Responsibilities

• Promote the clinic culture
• Embody Axis core values and standards to help deliver the Axis Experience to all clients
• Support therapists in their day-to-day needs to ensure smooth workflows
• Maintain facility standards and ensure utmost compliance with the Axis policies and safety standards
• Constantly monitor and manage the therapists schedule to optimize the day via initial bookings, waitlist management and call-backs
• Manage client bookings and arrival times
• Ensure initial, canceled, no showed, and wait-listed clients are contacted as necessary
• Accurately and precisely capture referral notes for new clients
• Ensure all billing, invoicing and claims are submitted and filed accurately
• Ensure clinic organization and cleanliness is consistently monitored and up to clinic standards
• Work with the RC to follow up on any outstanding payments as necessary
• Respond to all medical request inquiries received at the clinic
• Complete all cash reconciliation and reporting processes at end of day/end of month
• Ensure excellent communication with all CCs, therapists and leadership to ensure smooth operations
• Work with RC to assist with any tasks, business initiatives and documentation as needed

Requirements

• 1+ years experience in customer service and/or hospitality
• Flexible to work days, evenings and/or weekend hours as needed
• Able to work a minimum of 3 shifts per week (equivalent to ~15 hours per week)
• Strong attention to detail
• Passionate by nature, wanting to help your team grow as a whole
• Passionate about the industry we are in, the work we do, and you understand the value we offer, allowing you to effectively communicate these values to our clients
• Able to work independently with minimal supervision as well as within a team
• Innate drive to work hard, take initiative, and hustle
• Professional demeanor and authentic self
• Prioritize mental and physical health
• Passionate about ensuring top quality client interactions and experiences are delivered day in and day out
• Care about your workspace, ensuring your space is clean and presentable
• Embody strong sales, communication and customer service skills
• Open-minded and adaptable to new workflows and business initiatives

Skills

• Sales
• Communication
• Customer service

Location

• Greater Toronto Area

Work Type

• On-Site

Experience Level

• 1+ years

Benefits

• On-Site Gym
• Casual Work Attire
• Bonus Incentives for Staff Referrals
• Staff Discounted Treatment Sessions
• Growth and Leadership Opportunities
• Health Benefits (some conditions apply)
• Mental Health Benefits via Inkblot Therapy
• Discounted Rates with Partnered Vendors

About the Company

• At Axis Therapy & Performance, we're not just a clinic, we're a community dedicated to redefining excellence in physical and manual therapy.
• Established in 2018, our clinics in the Greater Toronto Area embody a vibrant culture of hard work and dedication to providing exceptional care.
• We're committed to continuous learning and offer opportunities for professional growth.
• Our Values: Determination, Collaboration, Outcome-Obsession