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About the Role

Support the Marketing and Customer Experience teams by engaging with prospective customers, analyzing inquiries, establishing customer service protocols, and utilizing various platforms. This role requires a forward-thinking approach to strategy and implementation, with a focus on cultivating positive community relationships.

Responsibilities

• Engage with prospective customers via phone calls, emails and scheduled events.
• Analyze repeat inquiries for opportunities to improve response practices to reduce confusion and number of incoming inquiries.
• Establish best practices for our customer service protocols.
• Utilize and master registration, CRM and project management platforms.
• Stay up-to-date with our program calendar and new program details to anticipate questions and comments.
• Aid with processes related to customer support (ex. payment processing, form collection, health record, etc).
• Conduct market research via surveys, interviews, focus groups, on-site observation, and analyze reports.
• Connect with the Kids in the Game team internally to ensure all stakeholders have necessary relevant information.

Requirements

• Resourceful and comfortable operating autonomously, but won’t hesitate to ask questions when they arise.
• Never leaves messages unanswered.
• Can handle influxes in workload and execute tasks on time with a high level of attention to detail.
• Works very well with other people and is an effective communicator.
• Handles conversations with composure and empathy.
• Loves to learn new things.
• Can use technology as a driving force.
• Open to feedback to continuously improve and grow.

Skills

• Customer Service
• CRM Platforms
• Project Management Platforms
• Market Research
• Communication
• Attention to Detail
• Technology Proficiency

Location

• New York City

Work Type

• Internship
• In-person
• Full-time

Experience Level

• Intern

Salary/Compensations

• Unpaid opportunities for first term Interns
• $200-$300 completion bonuses
• Potential for paid internship in second term
• Class credit may be offered

About the Company

• Kids in the Game sport and enrichment-based programs are found in schools and communities across New York City, serving thousands of children every year.
• Goal is to provide positive experiences and opportunities through sports and creative play.
• Inspire kids to embrace new experiences, adopt a healthy lifestyle, and build integrity.
• Certified B Corporation committed to doing business for good.
• Striving every day to have a positive impact in the lives of our youth.
• Engaging and spirited environment that emphasizes the importance of teamwork, communication, and collaboration.
• Inclusive environment where team members feel respected by and connected to one another.
• Value the unique experiences, perspectives, and passions of our employees.

Equal Opportunity

• Committed to creating a diverse, equitable and inclusive work environment for all of our interns and employees.
• Recruit candidates from across the city, state, and country, from all cultural and socio-economic backgrounds.
• Developed partnerships with organizations that allow us to target our hiring practices to include chronically discriminated against or low-income groups, and improve their access to high-quality employment opportunities.