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About the Role

The Access Services Specialist engages prospective patients and families by providing information about Wellbridge programs, conducting outreach to referral sources, and offering flexible coverage across the call center and Reception based on daily operational needs.

Responsibilities

• Maintain efficient workflows during staffing gaps, high-volume periods, or scheduled time off ensuring the continuity of access services
• Serve as front-facing support by greeting patients, visitors, and vendors in a professional and welcoming manner when covering reception
• Assist with inbound call handling, call routing, and general call center support during high-volume periods or staffing shortages
• Support timely communication and coordination between departments to ensure smooth patient access operations
• Maintain accurate documentation and follow established workflows and protocols
• Adapt quickly to changing priorities and staffing needs throughout the day
• Uphold confidentiality, professionalism, and compliance with organizational and HIPAA standards
• Assist leadership with additional access-related support tasks as needed
• Provide patient admission related and reception related tasks
• Clearly communicate and exchange information verbally and electronically
• Consistent computer and phone, general office equipment use
• Generally sedentary, traversing office and facility areas
• The ability to work a flexible schedule based on the needs of the program

Requirements

• Ability to establish and maintain cooperative professional relationships
• Strong interpersonal skills to facilitate conversations with patients, staff, nurses, physicians, etc.

Skills

• Proficiency in Microsoft Office Suite (Teams, Excel, etc.)
• Knowledge of a Customer Relationship Management System (CRM)
• Knowledge of Electronic Medical Record (EMR)

Location

• On-site

Work Type

• Full Time
• 40 hrs/wk

Experience Level

• 1 – 2 years of experience

Education Level

• Associate degree
• Bachelor's degree in a human service-related field is preferred

Benefits

• Comprehensive and affordable benefits
• Lifestyle perks such as free cafeteria service
• On-site gym/wellness center
• Applicable evening and night shift differentials

About the Company

• Wellbridge is committed to creating an environment where those struggling with substance use disorders can find hope, healing, and a path toward recovery.
• We believe in prioritizing patient-centered care, ensuring that each person who walks through our doors receives the utmost compassion and support on their journey to wellness.

Equal Opportunity

• We are an Equal Opportunity Employer and committed to creating an inclusive workplace and providing equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, sex, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, marital or familial status, pregnancy, reproductive health decision making, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.