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About the Role

The Associate Account Manager is responsible for building and maintaining strong relationships with key stakeholders at clients, ensuring a smooth and positive experience with Talkspace services. This role acts as a primary point of contact for existing accounts, addressing client needs and resolving issues. It is a heavily cross-functional role, serving as the main liaison between the Account Management team and internal matrix partners, collaborating extensively with Implementation, Sales, Marketing, Revenue Cycle Management, and Product teams to ensure alignment. The role requires maintaining detailed records and reporting on account performance, providing actionable insights to senior leadership to drive client success.

Responsibilities

Develop and maintain strong relationships with key stakeholders at clients, ensuring high customer satisfaction and retention.
Serve as the main point of contact for existing accounts, providing exceptional service and support to meet their needs.
Regularly engage with clients to understand their evolving business needs and mental health goals.
Serve as the main liaison between the Account Management team and the Payor Success team: coordinating cross-team efforts, sharing insights, and driving consistent partner engagement and resolution.
Work closely with the Sales, Marketing, and Product teams to ensure alignment on client needs, feedback, and product offerings.
Provide valuable feedback to the product and engineering teams on customer preferences, challenges, and opportunities for new features.
Collaborate with the Revenue Cycle Management and Finance teams on claims resolution and collection opportunities.
Drive account growth by identifying upsell and cross-sell opportunities for additional services and products.
Lead quarterly business reviews (QBRs) with clients to demonstrate value, discuss key metrics, and identify opportunities for expansion.
Ensure contract renewals and prevent churn by proactively addressing client concerns and ensuring continued success with Talkspace services.
Manage and lead ongoing annual rate increases.
Collaborate with the Implementation and Customer Success teams to ensure seamless onboarding for new clients, helping them launch Talkspace’s services successfully.
Monitor client engagement and utilization, providing recommendations for increasing adoption and ensuring a smooth experience.
Maintain detailed records of client interactions, engagement metrics, and progress using CRM software.
Monitor account health metrics and proactively address any issues to ensure client satisfaction and continued success.
Report on account performance and provide actionable insights to senior leadership.
Performs other related duties as assigned.

Requirements

1+ years of experience in account management, client success, or sales, with a focus on Payor accounts.
Experience in B2B2C mental health-related industries is highly preferred.
Excellent communication and interpersonal skills with the ability to build trust and rapport with senior-level executives.
Strong project management and organizational skills, with the ability to manage multiple accounts and projects simultaneously.
Experience with CRM software (Salesforce, HubSpot, etc.) and data-driven decision-making.
Results-oriented with a passion for delivering value to clients and driving business growth.
Proactive, self-motivated, and able to work independently in a fast-paced environment.
Empathetic and customer-focused, with a genuine interest in improving mental health outcomes for those we serve.

Skills

Account Management
Client Success
Sales
Payor Accounts
B2B2C Mental Health
Communication
Interpersonal Skills
Project Management
Organizational Skills
CRM Software (Salesforce, HubSpot, etc.)
Data-driven decision-making
Results-oriented
Proactive
Self-motivated
Independent work
Customer-focused
Empathetic

Location

Remote
Eastern Time
NYC (Headquarters)

Work Type

Remote

Experience Level

Associate

Salary/Compensations

$60,000 - $70,000

Benefits

Comprehensive Medical, Dental and Vision plans coverage
Pre-tax benefits: HSA/ FSA
401k Retirement Savings Program with matching up to 4%
Voluntary benefits including disability, basic life or pet insurance, etc.
Monthly Wellness Stipend to promote mental and physical self-care
Flexible PTO
Remote First Environment
Regular team events, including Wellness Workshops and Team Building Events
Free access to Talkspace products for you and one household member, as well as access to a friends and family discount!

About the Company

Talkspace is the world’s leading online therapy company, serving over 2 million users looking to begin their wellness journey through tele-health.
Our mission is to change the world by cultivating an intentional space for people to feel supported through quality care that is simple and accessible.
We are transforming the way patients find the right care provider, making an otherwise impossible feat easily conquerable.
Our network of licensed, accredited, and board-certified clinicians are increasing access to mental health for our members through a myriad of high quality therapy services: anytime and for a fraction of the price.
Dedicated to our mission, we are looking for candidates that want to bring their talents into a diverse “for purpose” space.
If you’re equally as passionate about making quality mental healthcare accessible to all then Talkspace is the right place for you!

Equal Opportunity

Talkspace welcomes and celebrates talent from all backgrounds, perspectives, and walks of life to foster an innovative and diverse workforce.
We encourage you to apply, even if you don’t meet every qualification or if your path has been nontraditional — such as not completing a formal degree program, taking a career break, or having a prior criminal record — if you believe you could make a great addition to this team.
Come as you are and learn about the exciting opportunities on our team.
Individuals seeking employment at Talkspace are considered without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.
Diversity encompasses the unique attributes of our employees as individuals. We value and embrace the richness arising from their varied backgrounds, perspectives, and experiences, which include, but are not limited to, age, ability, ethnicity, gender, race, and cultural background.
Equity refers to a fair and impartial workplace, aiming to ensure equal growth and advancement opportunities for all employees. This involves amplifying underrepresented voices, addressing unconscious biases, and providing inclusive, culturally competent mental health care.
Inclusion signifies the practice of granting equal access to opportunities and resources for all employees, particularly those who might otherwise be excluded or marginalized. It ensures that everyone feels a sense of belonging, value, support, and respect as an individual.
Belonging reflects the affinity and positive relationships that develop among employees from diverse backgrounds when businesses actively promote diversity, equity, and inclusion in the workplace.