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About the Role

As a Junior Helpdesk Support, you will be the first point of contact for IT-related queries and issues. Your primary goal is to deliver exceptional customer service and timely resolutions.

Responsibilities

• Manage tickets
• Perform remote troubleshooting
• Maintain Active Directory operations
• Contribute to our knowledge base
• Assist with user onboarding
• Ensure smooth communication regarding service disruptions

Experience Level

• Junior