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About the Role
As the full-time Store Team Leader, you are the CEO of your store, taking pride in maximizing daily operations and developing a strong team through effective coaching and training. You will make strategic decisions to drive business, deliver operational excellence, and uphold AEO Brand Standards.
Responsibilities
- Drive sales by maximizing store productivity and building guest loyalty through a best-in-class guest experience.
- Create, manage, and own the store's business plan to meet KPI goals.
- Analyze reporting and daily sales trends to make innovative business decisions to achieve store financial goals.
- Recruit, hire, and retain a high-performing team.
- Advocate for team development, encourage pursuit of internal opportunities, and maintain a succession plan.
- Develop store leadership through training, performance feedback, individual development plans, and annual reviews.
- Champion a culture of teamwork and recognition by establishing and communicating goals.
- Hold the team accountable to brand standards and celebrate outstanding performance.
- Ensure the store consistently maintains AEO Brand Visual Standards by owning all visual and merchandising processes.
- Manage Floorsets, merchandise adjustments, and replenishment.
- Evaluate traffic, calendars, and payroll reports to create effective schedules that meet business needs.
- Ensure payroll is in check and leverage top talent to deliver an impeccable guest experience.
- Demonstrate integrity in compensation decisions.
- Ensure audit and shrink results meet Asset Protection Standards.
- Follow AEO's policies and procedures.
Requirements
- Love AE and Aerie products.
- Previous retail management experience leading functional teams.
- Ability to multi-task with attention to detail, priority-setting, and time management skills.
- Experience leading and developing teams.
- General understanding of employment law.
- Track record of effective communication and conflict management.
- Business acumen.
- Understanding of how to analyze reporting to drive sales.
- Flexible availability to work when the guest shops.
Skills
- Coaching
- Training
- Strategic decision-making
- Operational excellence
- Sales driving
- Guest loyalty
- Business planning
- KPI management
- P&L management
- Reporting analysis
- Recruiting
- Hiring
- Team development
- Succession planning
- Performance feedback
- Individual development plans
- Annual performance reviews
- Teamwork
- Recognition
- Goal setting
- Accountability
- Visual merchandising
- Floorsets
- Merchandise replenishment
- Workforce management
- Scheduling
- Payroll management
- Conflict management
- Asset protection
Work Type
- Full-time
Experience Level
- Retail management
Salary/Compensations
- Actual starting pay is determined by various factors, including but not limited to relevant experience and location.
Benefits
- Health care benefits (including medical, vision, and dental)
- Wellness benefits
- 401(k) retirement benefits
- Life and disability insurance
- Employee stock purchase program
- Paid time off
- Paid sick leave
- Parental leave and benefits
- 40% off product at both AE & Aerie year-round
- Additional seasonal discounts
- Participation in store contests for the chance to win FREE merchandise and other exclusive prizes.
- Discretionary bonuses and other incentives
About the Company
- American Eagle is a leading American jeans and apparel brand, the go-to destination for casual style, embraced by generations of youth since 1977.
- Rooted in authenticity, powered by positivity and inspired by our community.
- Collections are designed to inspire self-expression and empower customers to celebrate their own uniqueness.
- Broadened leadership by producing innovative, sustainable fabrics.
Equal Opportunity
- AEO is an Equal Opportunity Employer and is committed to complying with all federal, state and local equal employment opportunity ("EEO") laws.
- AEO prohibits discrimination against associates and applicants for employment because of the individual's race or color, religion or creed, alienage or citizenship status, sex (including pregnancy), national origin, age, sexual orientation, disability, gender identity or expression, marital or partnership status, domestic violence or stalking victim status, genetic information or predisposing genetic characteristics, military or veteran status, or any other characteristic protected by law.
- This applies to all AEO activities, including, but not limited to, recruitment, hiring, compensation, assignment, training, promotion, performance evaluation, discipline and discharge.
- AEO also provides reasonable accommodation of religion and disability in accordance with applicable law.