Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Event Hospitality Assistant is responsible for delivering outstanding customer service to VIP clients by executing hospitality functions associated with VIP access. This includes greeting and advising VIP guests, responding to guest inquiries, and providing resolutions for all guests. The ideal candidate will ensure client satisfaction with their Barclays Center experience and address special requests and issues as they arise.

Responsibilities

Greet and escort clients to suites and seating.
Maintain a cheerful, friendly, and professional demeanor with guests and staff.
Provide clients with assistance regarding transportation or other needs.
Protect the integrity of premium areas by ensuring all guests have a proper ticket/credential.
Work Barclays Center events as requested by supervisor.
Create and deliver gift bags as requested.
Maintain company confidentiality.
Provide accurate directions to various clubs, suites, hospitality locations, and premium areas.
Respond to guest complaints, questions, and comments with excellent communication.
Work with Security to ensure VIP guests travel safely through Barclays Center.
Safely assist VIP guests who need to move from one location to another.
Perform various duties while on shift, adapting to changing tasks without loss of efficiency or composure.
Use excellent customer service skills and a positive demeanor when interacting with guests, vendors, & employees.
Conduct arena tours as requested.

Requirements

Ability to take direction well and work well with others.
Ability to work in a fast-paced environment.
Strong sense of self-awareness and emotional intelligence.
Self-directed and able to work independently.
Flexible and reliable team player, able to work late nights, weekends, and holidays.
Reliable, punctual, and regular in attendance.
Able to protect the confidentiality/privacy of various parties when privy to sensitive information.
Strong problem-solving skills.

Skills

Outstanding customer service
Interpersonal communication skills

Location

Barclays Center

Work Type

Full-time

Experience Level

1-2 years prior customer service experience, preferably in a sports/entertainment venue environment.

Education Level

Bachelor's Degree Required or in progress.

Salary/Compensations

$17.00 - $17.00

About the Company

Brooklyn Sports & Entertainment creates bold, authentic, and unforgettable experiences that redefine sports, entertainment, and hospitality, The Brooklyn Way.
As the parent company of marquee properties including the Brooklyn Nets, NY Liberty and Barclays Center, Brooklyn Sports & Entertainment operates at the intersection of live entertainment, premium hospitality, and community engagement.
The company expands its existing portfolio to include BK MAG, Brooklyn Wine Club, and a hospitality business developing several location-based entertainment properties.
Brooklyn Sports & Entertainment is driven by a pursuit of excellence—constantly evolving, innovating, and pushing boundaries to elevate its business and expand its fan base.
The company is deeply committed to fostering a culture of belonging and inclusion, both internally and across its communities, ensuring that every interaction reflects its values of growth mindset, integrity, accountability and care.
Core values include Integrity, Care, Growth Mindset, and Accountability.

Equal Opportunity

We are an Equal Employment Opportunity (“EEO”) Employer.
It has been and will continue to be a fundamental policy of the Company not to discriminate on the basis of race, color, creed, religion/creed, gender, gender identity, transgender status, pregnancy and lactation accommodations, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage, immigration, or citizenship status, veteran or military status, disability, genetic information, height and weight, arrest or conviction record, caregiver status, credit history, unemployment status, sexual and reproductive health decisions, salary history, status as a victim of domestic violence, stalking, and sex offenses, or any other characteristic prohibited by federal, state or local laws.