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About the Role

The VIP Will Call Assistant is responsible for delivering outstanding customer service to our most valued clients, ensuring satisfaction with their Barclays Center experience. This role involves addressing special requests and responding to issues/complaints, working closely with the Director of Event Hospitality.

Responsibilities

• Work Barclays Center events as requested by supervisor.
• Distribute tickets at VIP Will Call and/or the Atlantic Avenue Box Office window.
• Coordinate with the ticket operations team to troubleshoot issues.
• Maintain an understanding of sales processes, products, hospitality spaces, and arena branding.
• Provide outstanding customer service to all guests, with a major focus on Ownership, Basketball Operations, courtside, loge, and suite clients.
• Maintain general knowledge of the ticketing system.
• Interact with many different departments, including C-level executives.
• Build rapport with premium clients.
• Assist at other company-sponsored events as requested.
• Conduct arena tours as requested.

Requirements

• 1-2 years experience in a customer service role.

Skills

• Outstanding customer service and interpersonal communication skills.
• Strong verbal communication and listening skills.

Location

• Barclays Center

Work Type

• Full-time

Experience Level

• 1-2 years

Education Level

• Bachelor's Degree required or in progress.

Salary/Compensations

• $16.50/hr - $16.50/hr

About the Company

• Brooklyn Sports & Entertainment creates bold, authentic, and unforgettable experiences that redefine sports, entertainment, and hospitality, The Brooklyn Way.
• As the parent company of marquee properties including the Brooklyn Nets, NY Liberty and Barclays Center, Brooklyn Sports & Entertainment operates at the intersection of live entertainment, premium hospitality, and community engagement.
• The company also includes BK MAG, Brooklyn Wine Club, and a hospitality business developing several location-based entertainment properties.
• Brooklyn Sports & Entertainment is driven by a pursuit of excellence—constantly evolving, innovating, and pushing boundaries to elevate its business and expand its fan base.
• The company is deeply committed to fostering a culture of belonging and inclusion, both internally and across its communities, ensuring that every interaction reflects its values of growth mindset, integrity, accountability and care.
• Core values include Integrity, Care, Growth Mindset, and Accountability.

Equal Opportunity

• We are an Equal Employment Opportunity (“EEO”) Employer.
• It has been and will continue to be a fundamental policy of the Company not to discriminate on the basis of race, color, creed, religion/creed, gender, gender identity, transgender status, pregnancy and lactation accommodations, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage, immigration, or citizenship status, veteran or military status, disability, genetic information, height and weight, arrest or conviction record, caregiver status, credit history, unemployment status, sexual and reproductive health decisions, salary history, status as a victim of domestic violence, stalking, and sex offenses, or any other characteristic prohibited by federal, state or local laws.