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About the Role

The Vice President, Hospitality will be a pivotal member of the Hospitality team, serving as a strategic partner to the Chief Hospitality Officer and the EVP of Operations & GM at Barclays Center. This role involves comprehensive oversight of Brooklyn Sports & Entertainment's expanding Restaurant Operations, the VIP Guest Experience team, and the Brooklyn Wine Club, aiming to set and achieve enterprise-wide goals and offer premier hospitality and curated guest programs.

Responsibilities

Oversee all aspects of Restaurant Operations, VIP Guest Experiences, Brooklyn Wine Club & Future Business Opportunities, setting the vision, strategy, and operational goals.
Lead, inspire, and empower the hospitality teams to deliver elevated experiences and foster a culture of collaboration, innovation, integrity, and service.
Serve as the primary hospitality liaison to owners, investment partners, and the Executive Leadership Team, communicating program performance, guest feedback, and strategic opportunities.
Stay ahead of hospitality trends and guest preferences to ensure the delivery of contemporary, memorable, and differentiated experiences.
Direct and participate in acquisition and growth activities that support broader business objectives.
Drive financial excellence by developing and managing budgets, monitoring expenses, and ensuring strong financial performance.
Collaborate to oversee premium spaces at Barclays Center, ensuring a seamless and elevated guest experience.
Execute and achieve strategic operational and financial objectives for Brooklyn Sports & Entertainment's restaurant platforms.
Advance and evolve the strategic plan and vision for Brooklyn Sports & Entertainment's Restaurant Concepts, while maintaining robust financial performance.
Ensure operational quality and uphold standards of excellence across all Brooklyn Sports & Entertainment's Restaurant Concept venues.
Develop and execute long-term and annual strategies for VIP guest programs, ensuring unparalleled service and exclusive experiences.
Lead all aspects of VIP hospitality for ownership and their guests, celebrities, and business VIPs.
Work closely with the Celebrity Relations Manager to ensure target celebrities and influencers.
Liaise with Entertainment, Event Operations, Marketing and Food & Beverage partners to elevate hospitality interactions.
Monitor hospitality trends and customer preferences across various industries to ensure best-in-class service delivery and activations.
Manage Executive and VIP hospitality budget; monitor and track expenses.
Establish and oversee the reporting and monitoring of key performance indicators for Wine Club and VIP Experiences.
Lead new concept development for guest experiences and the Brooklyn Wine Club.
Drive membership acquisition targets.
Collaborate with external partners and Executive Leadership.
Oversee and manage the Brooklyn Wine Club team.

Requirements

15+ years of progressive hospitality leadership experience, including oversight of VIP programs, luxury guest experiences, or high-end club operations.
Proven track record of strategic and financial leadership in hospitality or entertainment sectors.
Unwavering commitment to an exceptional guest experience.
Team leadership, communication, and stakeholder engagement skills.
Entrepreneurial mindset with demonstrated ability to innovate and execute programs that drive guest satisfaction and business growth.
Strong organizational, analytical, and project management capabilities.
Expertise in budgeting, cost control, and performance management for hospitality operations.
Ability to work flexible schedules, including nights, weekends, and holidays as required by event programming.
Impeccable personal and professional integrity, discretion, and judgment.

Skills

Hospitality leadership
VIP programs
Luxury guest experiences
High-end club operations
Strategic leadership
Financial leadership
Guest experience
Team leadership
Communication
Stakeholder engagement
Innovation
Project management
Budgeting
Cost control
Performance management
Restaurant Operations
VIP Guest Experiences
Brooklyn Wine Club

Location

Brooklyn

Work Type

Onsite
Full-time

Experience Level

15+ years of progressive hospitality leadership experience

Education Level

Bachelor’s degree in hospitality or a related field

Salary/Compensations

$170,000- $225,000

About the Company

Brooklyn Sports & Entertainment creates bold, authentic, and unforgettable experiences that redefine sports, entertainment, and hospitality, The Brooklyn Way.
As the parent company of marquee properties including the Brooklyn Nets, NY Liberty and Barclays Center, Brooklyn Sports & Entertainment operates at the intersection of live entertainment, premium hospitality, and community engagement.
The company includes BK MAG, Brooklyn Wine Club, and a hospitality business developing several location-based entertainment properties.
Brooklyn Sports & Entertainment is driven by a pursuit of excellence—constantly evolving, innovating, and pushing boundaries to elevate its business and expand its fan base.
The company is deeply committed to fostering a culture of belonging and inclusion, both internally and across its communities, ensuring that every interaction reflects its values of growth mindset, integrity, accountability and care.

Equal Opportunity

We are an Equal Employment Opportunity (“EEO”) Employer. It has been and will continue to be a fundamental policy of the Company not to discriminate on the basis of race, color, creed, religion/creed, gender, gender identity, transgender status, pregnancy and lactation accommodations, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage, immigration, or citizenship status, veteran or military status, disability, genetic information, height and weight, arrest or conviction record, caregiver status, credit history, unemployment status, sexual and reproductive health decisions, salary history, status as a victim of domestic violence, stalking, and sex offenses, or any other characteristic prohibited by federal, state or local laws.