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About the Role
As a Retail Customer Advisor, you will understand and meet each customer's unique needs, leveraging your dedication to customer service and knowledge of cutting-edge products and services to achieve unparalleled standards and sales targets.
Responsibilities
- Enhance the customer journey through meaningful interactions, leaving customers feeling positive and valued.
- Create exceptional experiences by tailoring and promoting innovative products and services.
- Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
- Provide personalized solutions for customers with general mobile or network-related inquiries, ensuring prompt resolution.
Requirements
- Demonstrate how technology can transform everyday moments into something truly extraordinary.
- Possess a strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
- Exhibit the ability to work well within a team, contributing to a positive and high-performing environment.
- Be resourceful and proactive in resolving customer inquiries and challenges.
- Full training will be provided; no prior product knowledge is required.
- Ambition and the drive to learn are most important.
- Be part of a business that invests in your talent, empowering you to innovate, collaborate, and grow.
- Utilize ongoing development opportunities to build skills and confidence.
Skills
- Customer Service
- Sales
- Problem Solving
- Team Collaboration
Location
- Oxford Street East
Work Type
- 30 hours per week
- Working weekends on a rotation basis
Experience Level
- Entry Level
Salary/Compensations
- £15.10 per hour
- On-target bonus of 15%, paid out monthly based on store performance
Benefits
- Up to 31 days off plus 2 bank holidays
- Personalized benefits (discounts, vouchers, pension plan)
- Career support through learning & development tools
About the Company
- Building a network the UK can count on – connecting people, places, and potential.
- Creating more than the UK’s best network; helping close the digital divide, empower communities, and drive meaningful progress.
- Fostering a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.
- A team that genuinely cares about each other, customers, and the future.
- Investing £11bn in 5G and digital infrastructure to power businesses, services, and communities.
- Working on real challenges with real impact across the country.
- A business built on people, working hard to look after customers and each other.
- An inclusive culture that supports and inspires.
- Providing a competitive package of pay and benefits that reward hard work and support health and well-being.
Equal Opportunity
- We believe everyone should have the opportunity to interview for a role that matches their skills.
- We identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process.
- If you require any reasonable adjustments or have an accessibility request, please contact your recruiter directly or email [email protected] for guidance.