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About the Role
Twin Liquors is seeking passionate individuals to join their team. If you enjoy sharing enthusiasm for wine and spirits, engaging with customers, and providing a great in-store experience, this role may be a perfect fit.
Responsibilities
- Practice responsible alcohol service in accordance with local and state laws, including identification verification and intoxication prevention.
- Assist in all aspects of store operations, focusing on cleanliness, product display fullness, signage quality, safety, and customer service.
- Ensure high levels of customer satisfaction by being knowledgeable on all products and providing excellent sales service.
- Maintain awareness of all product knowledge, and current or upcoming product trends.
- Set and achieve the highest standards in retail execution.
- Communicate regularly with Store Team Leaders regarding proper store operations.
- Operate POS, make change, conduct credit card transactions, and account for all monies at the end of each shift.
- Respond promptly to customer needs and questions, and request assistance when necessary.
- Ensure all financial transactions are correct and maintain accuracy.
- Perform other duties as assigned.
Requirements
- Must be 21 years of age or older.
- Strong knowledge of company policies, goals, and standards.
- Ability to act with integrity, honesty, and professionalism.
- Excellent analytical, organizational, and oral and written communication skills.
- Confident and comfortable engaging customers to deliver an elevated experience and provide excellent customer service.
- Excellent interpersonal skills and ability to communicate effectively with team members and leadership.
- Ability to use technology applicable to the position and access necessary information.
- Desire to continually develop retail sales skills and product/service knowledge.
- Demonstrate creativity in promoting sales, merchandising, and/or marketing.
- Ability to follow directions and initiate task completion without supervision.
- Problem-solving skills, especially in high-stress situations.
- Ability to multi-task and prioritize assignments, meeting deadlines.
- Demonstrate accuracy and thoroughness, seeking to improve quality and applying feedback.
- Full knowledge of all TABC regulations applicable to the company.
- Progressive retail experience.
- Product knowledge in wine and spirits.
- Ability to stand for 4-hour intervals, for a total of 8 hours per day, up to 40 hours per week.
- Ability to frequently climb a ladder.
- Ability to frequently twist, bend, stoop, kneel, and crawl.
- Ability to frequently lift up to 50 pounds, repeatedly.
- Ability to work 8 hours at a time.
- Ability to work on weekdays, weekends, and to work opening, mid-day, and closing shifts.
- Ability to work alone during weekdays, weekends, opening, mid-day, and closing shifts.
Skills
- Customer service
- Sales
- Product knowledge
- Communication
- Interpersonal skills
- Analytical skills
- Organizational skills
- Problem-solving
- Multi-tasking
- Prioritization
- Retail execution
- Merchandising
- Marketing
Location
- Austin, Texas
Work Type
- Full-time
- Onsite
Experience Level
- Entry Level
- 1-3 years preferred
Education Level
- High School Diploma or GED equivalent required
About the Company
- Twin Liquors is a family-owned, Austin-based company founded in 1937.
- The company has a unique and well-respected reputation throughout the United States.
- Known for impeccable team members, outstanding customer service, conveniently located stores, extensive selections of fine wines and premium spirits, and substantial community involvement.
- Believes in rewarding outstanding work, developing employee careers, and building long-term relationships.