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About the Role

This is a non-clinical role based on the haematology ward/clinic, focused on providing patient support, raising awareness of Leukaemia Care services, and referring patients, carers, and family members to appropriate internal and external resources. The role involves administration, including recording all work performed.

Responsibilities

• Attend the Hospital to provide support on the Haematology Ward or clinic.
• Liaise with consultants, nurses, and other health care professionals in providing patient support.
• Speak to patients, carers and anyone affected by a blood cancer or allied blood disorder to offer tailored advice or support.
• Refer patients, carers and family members internally to our services.
• Signpost patients to other blood cancer charities.
• Support patients by phone through the CNS referral process.
• Attend a local support group if needed.
• Provide regular feedback to the Patient Services team on patient support numbers and booklet needs.
• Act as a proactive ambassador and patient support worker for the charity.
• Build relationships with healthcare professionals to promote the charity’s services.
• Promote healthcare professional training, such as nurse forums and the Nurse Academy.
• Sign up Healthcare professionals across the haematology department to Leukaemia Care communications.
• Represent Leukaemia Care at patient and carer conferences and other events.
• Ensure patient information booklets are displayed within the haematology outpatient clinic and ward.
• Refer patients experiencing difficulties that the hospital hub cannot resolve to the Patient Advocacy Team or signpost accordingly.
• Inform patients fully of Leukaemia Care’s other support services and record their consent for information.
• Promote nurse education to clinic nurses.
• Work closely with their Regional Coordinator.
• Analyse the impact of activities and effective methods using agreed metrics.
• Report on the progress of activities internally, including recommendations and areas of improvement.
• Understand where each project fits within the wider programme of work.
• Provide regular reports on work and KPIs to the line manager.
• Record contacts in the Raisers Edge database.
• Uphold the values of the charity and avoid disreputable behaviour.
• Adhere to health and safety and fire regulations.
• Demonstrate a commitment to ongoing learning and development.

Requirements

• GCSE or equivalent Maths and English.
• Excellent communication, presentation and listening skills.
• Empathetic towards anyone affected by cancer or undergoing chemotherapy treatment.
• Committed to supporting patients, carers and family members.
• Ability to work unsupervised.
• Able to carry out office administration tasks.
• IT literate (MS Office, Teams, GoogleDocs, Zoom).
• Knowledge of local services relevant to blood cancer patients.
• A good team player.
• Ability to manage own workload.
• Able to work flexibly to meet the needs of the role.
• High levels of motivation.
• Ability to problem solve.
• Ability to learn quickly.
• Healthcare/community support background (desirable).
• An understanding of blood cancers and the impact of a diagnosis (desirable).
• Knowledge of hospital frameworks (desirable).
• Cancer patient support experience (desirable).
• Experience using Raisers Edge database (desirable).
• Experience working in the charity sector, or with cancer patients and their families (desirable).
• Experience liaising with healthcare professionals (desirable).

Skills

• Communication
• Presentation
• Listening
• Empathy
• Support
• Administration
• IT Literacy
• Teamwork
• Workload Management
• Flexibility
• Motivation
• Problem Solving
• Quick Learning
• Liaising with healthcare professionals

Location

• University College London Hospital, 250 Euston Road, London, NW1 2PG

Work Type

• Part-time
• Onsite

Experience Level

• Depending on experience

Education Level

• GCSE or equivalent Maths and English

Salary/Compensations

• £26,228 per annum pro rata (up to £28,325 depending on experience)

Benefits

• Laptop and mobile phone provided
• Reimbursement for parking at the hospital
• Annual leave of 36 days including 8 bank holidays (pro-rata for part-time staff)
• Additional discretionary annual leave between Christmas and New Year
• Pension scheme with Aviva (matching employee contributions up to 7%)
• Life Assurance of four times annual salary
• Employee Assistance programme
• Cycle to work scheme
• Enhanced sick pay
• Bereavement leave of up to five days paid leave
• Flu jab for all employees ineligible for a free one on the NHS
• Free onsite parking at offices in Worcester (if applicable)
• Induction training
• Ongoing training
• Staff social events
• Supply of necessary equipment for the job
• Reimbursement for pre-approved travel expenses

About the Company

• Leukaemia Care is the UK’s leading leukaemia charity with over 50 years of dedication to ensuring everyone affected receives the best possible diagnosis, information, advice, treatment, and support.
• The charity supports individuals affected by leukaemia and related blood cancer types, including myelodysplastic syndromes (MDS) and myeloproliferative neoplasms (MPN).
• Services include nurse-led helplines, support groups, free medical information, paid counselling, grants for financial strain, and peer support buddies.
• Leukaemia Care focuses on raising awareness of leukaemia and the importance of early diagnosis, as symptoms can be easily mistaken for common conditions.
• The charity runs campaigns like #SpotLeukaemia and works with healthcare professionals to improve early diagnosis and patient outcomes.

Equal Opportunity

• Leukaemia Care is committed to equality, diversity and inclusion.
• Applications are welcomed from all backgrounds and communities.
• Reasonable adjustments will be made for candidates with disabilities.