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About the Role
Turning Stone Enterprises is searching for their next Services Manager! This role requires a collaborative mindset and the ability to maximize revenue across all revenue streams—rooms, food & beverage, meeting room rental, and ancillary services—while acting as a strategic partner throughout the enterprise. This is an exciting opportunity to be part of an organization that's growing!
Responsibilities
- Works proactively with clients to plan all facets of their events, clearly identifying client goals and vision, and bringing it to fruition.
- Communicates any modifications or updates throughout the planning process in a timely and professional manner to ensure maximum client satisfaction and ease.
- Achieves team and property revenue goals by driving food, beverage, and ancillary upsells, targeting no less than 10% beyond the contracted minimums.
- Anticipates and handles guest needs and/or problems to ensure a high-quality experience is delivered, ensuring guest satisfaction scores across categories of 90% or greater.
- Utilize Delphi FDC for BEO and diagram creation, as well as group resume distribution.
- Conduct site inspections, tasting experiences, and client presentations introducing innovative event concepts and menu proposals.
Requirements
- A High School Diploma.
- Prior experience in a guest facing role in the service industry.
- Resourceful and innovative skills that deliver contemporary set-ups, menus, and experiences for groups.
- The ability to effectively and efficiently utilize a variety of computer programs to include Word, Excel, PowerPoint, and Outlook.
- Strong oral and written communication skills.
- Must have excellent interpersonal skills.
- Ability to create and confidently present materials that influence audience.
- Present a professional appearance and confidence.
- Detail-oriented and organized.
- Proficient in managing multiple priorities in a fast-paced environment.
- Ability to work effectively with cross-functional teams and all levels of management.
- Must be able to work a flexible schedule to include weekends, evenings and holidays to support clients as needed.
Skills
- Hospitality
- Sales
- Hotel industry
- Banquet facilities
- Word
- Excel
- PowerPoint
- Outlook
- Property management system
- Sales software
- Delphi
- Interpersonal skills
- Presentation skills
Location
- Verona, NY
Work Type
- Full-time
Experience Level
- Depending on experience
Education Level
- High School Diploma
- Bachelor’s Degree in Hospitality, Sales or related field preferred
Salary/Compensations
- $42,100 yearly + depending on experience
- Uncapped quarterly incentives that often average 100 percent of base earnings
Benefits
- Paid weekly
- Variety of schedules
- Paid time off
- Tuition assistance
- Career-building professional development
- Discounts from dining to fuel to concerts
- Team Member appreciation events
- Quality healthcare and dental benefits
- A robust 401k retirement plan
- Dealer School
- Finance Scholarship Program
- Comprehensive medical, dental, and vision plans
- Life insurance
- Paid holidays
- Team member assistance programs
- Wellness programs
- Upcoming 5,000-square-foot onsite medical center
- Training programs
- Complimentary shuttles
- Career development initiatives
About the Company
- Turning Stone Enterprises is a dynamic organization with a diverse range of business operations.
- Turning Stone Resort Casino has received the prestigious Best of New York Gaming Resort award for an impressive six consecutive years.
- We operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach.
- Our portfolio also includes convenience stores, three 18 hole PGA-level golf courses, and other unique ventures.
- We prioritize the well-being and professional growth of our team members.
- With over 4,500 team members across Central New York, we focus on delivering exceptional experiences for both our guests and staff.