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About the Role

SYSTRA Canada is seeking a Manager, CPG Project Quality Assurance to lead quality assurance and oversee quality control at a project level. This role is accountable for quality assurance and quality control decisions on assigned delivery projects and leads a team to achieve project quality objectives.

Responsibilities

• Leads quality assurance and quality control for assigned projects.
• Accountable to the (Integrated) Project Delivery Team for the status of project quality assurance and quality control.
• Provides recommendations for resolving non-compliance and/or issues.
• Responsible for the application of the CPG Quality Management System, including project-specific plans, processes, and procedures.
• Responsible for the Project Quality Management Plan, detailing project objectives aligned with CPG strategy.
• Responsible for the identification, development, reporting, and analysis of quality metrics and managing key performance indicators.
• Responsible for the development and training of the (Integrated) Project Delivery Team on the Project Quality Assurance Plan and CPG Quality Management System.
• Responsible for the assurance, management, and review of 2nd Party contracted quality submissions (e.g., ITPs).
• Responsible for the review and approval of Quality Control site reports and test results.
• Responsible for ensuring all quality control inspections, testing, and site visits are conducted per Quality Assurance Plan requirements.
• Responsible for the identification, resolution, or escalation of quality issues.
• Supports the development and application of audits on the (Integrated) Project Delivery Team and 2nd Parties.
• Supports the implementation of continual improvement initiatives.
• Supports working groups and committees with specialized functional knowledge and offers expert recommendations.
• Develops and cultivates key relationships with internal and external stakeholders.
• Pro-active participant in project delivery management meetings, presentations, and committees.
• Acts as an ambassador and liaison for Metrolinx.
• Communicates and provides support to internal and external clients.
• Liaises with internal departments regarding operational issues or improvements.
• Develops, fosters, and maintains relationships with provincial ministries, municipalities, external authorities, private companies, and the public.
• Works with staff at all levels to exchange information, coordinate efforts, and resolve issues.
• Collaborates with other stakeholders and functions across Metrolinx to ensure alignment.
• Fosters a safe and healthy work environment and complies with health, safety, and environmental standards.
• Establishes and maintains quality assurance and control on assigned project(s), ensuring deficiencies are addressed promptly.
• Minimizes corporate liability by identifying and mitigating risk and resolving issues.
• Develops and implements effective quality assurance strategies and tactics.
• Develops service levels, measures, and performance targets, and regular reporting.
• Supports project delivery through managing quality assurance objectives and consistency with corporate and CPG goals.
• Supports project delivery and organizational initiatives to be on time and within budget.
• Supports a culture of continual improvement.
• Recommends changes to policy, plan, process, or standards for continual improvement.
• Drives innovation by reviewing and analyzing processes to identify gaps and opportunities for improvement.
• Remains current on trends, behaviors, and industry practices.
• Identifies potential risks and risk mitigation activities.
• Manages resource budget for Project Quality Assurance Lead, Senior Quality Assurance Coordinators, and Quality Control Coordinators.
• Develops and maintains departmental budget, ensures adherence to budget constraints, analyzes variances, scrutinizes expenditures, and approves payments.
• Assesses and determines required workforce planning requirements.
• Prepares and monitors annual budget and submits a business plan.
• Monitors progress to ensure planning objectives are delivered on time and within budget.
• Establishes processes, controls, and measures for appropriate expense allocation, cost management, and fiscal responsibility.
• Directly manages up to 10 individuals performing quality assurance and quality control tasks.
• Manages the work of contractors assigned to the team and maintains engagement of consulting support.
• Provides leadership and direction to staff and project team, including coaching and mentoring.
• Manages staff performance to ensure adherence to timelines and objectives.
• Be the subject matter expert and develop organization capability for quality assurance and quality control.
• Creates a working environment that is aligned with the organization’s desire to be a “best company to work for”.
• Demonstrates leadership and core competencies at a high level.
• Develops and maintains an environment of positive collaboration.

Requirements

• Minimum 8 years’ progressively senior leadership experience and/or related experience in Quality Assurance.
• Demonstrable exceptional technical skill in quality assurance and quality control in the project management/construction industry.
• Highly skilled in quality assurance and quality control theory, principles, and practice.
• Comprehensive understanding of broader project management theory, principles, and practice.
• Strong leadership skills to motivate a team, set high standards and clear expectations, manage expectations and outputs.
• Highly articulate with practiced presentation and facilitation skills.
• Excellent people skills and ability to communicate/interface effectively across the organization and external stakeholders.
• Exceptional attention to detail with excellent verbal, written, presentation, and communication skills.
• Confident leading meetings of diverse and potentially numerous members.
• Demonstrable experience of successfully managing competing objectives of external and internal stakeholders and recognizing materiality.
• Highly skilled at addressing and engaging leaders across the project and organization.
• Excellent MS Office skills: Excel, Word, Powerpoint.

Skills

• Quality Assurance
• Quality Control
• Project Management
• Leadership
• Communication
• Presentation Skills
• Facilitation Skills
• MS Office (Excel, Word, Powerpoint)

Location

• Canada

Work Type

• Hybrid

Experience Level

• Senior Leadership

Education Level

• Degree in an applicable or relevant field
• Relevant Quality Assurance qualification from a recognized Institution

Salary/Compensations

• CAD 130,000 - CAD 170,000

About the Company

• SYSTRA Canada is part of the SYSTRA group, an international consulting and engineering group, a world leader in the design of transport infrastructures.
• SYSTRA Canada is an engineering and consulting firm whose primary focus is to offer transportation solutions, whether for passengers or goods: feasibility studies of building a new railway line, increasing the capacity of the existing infrastructure, privatization of a railway.

Equal Opportunity

• SYSTRA Canada is committed to having a diverse and inclusive workforce.
• We are an Equal Opportunity Employer that values applications from all and offers employment equity based on the merits and abilities of candidates and personnel.