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About the Role

Coordinates and monitors Patient Transportation services activities through timely, accurate dispatch and management of customer transportation requests.

Responsibilities

• Provides quality customer service.
• Determines, explains and develops dispatcher logic and transporter activities.
• Transports patients when necessary.
• Directs the activity of the transport function and transporters, ensuring timely completion of tasks.
• Monitors procedures related to availability and completion task, and follows up on issues related to service and operations.
• Ensures requests have been addressed in an efficient, timely manner according to current departmental standards, priorities and patient appointments.
• Serves as a liaison between Patient Transportation and other departments.
• Assigns, collects and distributes pagers.
• Monitors daily sign-in/out procedures.
• Develops and promotes positive customer service relationships with patients, patient family members, visitors and staff.
• Ensures accurate, timely dispatch of transport requests.
• Ensures maximum staff productivity.
• Resolves problems related to patient, visitor, staff or employee complaints.
• Recommends solutions for ongoing or recurring issues.
• Performs other duties as assigned.

Requirements

• No previous experience required.
• Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.
• Certain positions may require Florida Level 2 background screening.

Skills

• Basic patient transport concepts
• Infection control practices
• Proper body mechanics
• Customer service

Location

• Austin, TX

Work Type

• Full-time
• Onsite

Experience Level

• No previous experience required

Salary/Compensations

• $17.50 per hour to $18.50 per hour

Benefits

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid and/or unpaid time off benefits

About the Company

• As part of Compass Healthcare, we care deeply for people, build belonging, and serve with detail, quality, and excellence to set the stage for healing.
• We’re TouchPoint Support Services, and our mission is to serve up hospitality for patients, families, and visitors at Ascension Health hospitals across the U.S. From meals to facilities to patient support, our work creates moments that matter.
• This takes a big heart, a commitment to do the right thing, and the belief that together we can achieve more than we ever could alone.
• We empower and uplift each other, grow in our careers, and have fun while supporting the mission to improve the health of the poor and vulnerable.
• Achieving leadership in the foodservice industry

Equal Opportunity

• Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.