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About the Role
Technical Account Managers are the primary contact for Varonis customers, providing onboarding and proactive ongoing value and support. They are responsible for driving measurable security outcomes across cloud data, modern data platforms, and AI systems, translating Varonis capabilities into reduced risk, controlled access, and safe AI adoption.
Responsibilities
- Onboard customers to Varonis platforms and deliver ongoing value and support.
- Lead customers through discovery, remediation, alerting, and governance of sensitive data to ensure all data is protected from insider threats, cyber-attacks, and policy violations.
- Help customers identify and mitigate risks related to AI systems, including copilots, LLMs, and shadow AI usage.
- Drive measurable reduction in data exposure across cloud, SaaS, and data platforms.
- Ensure customer success through frequent proactive health checks, hands-on product usage and training, and development and sharing of best practices.
- Prepare and deliver quarterly business reviews, data risk assessments, and AI risk posture discussions.
- Identify and champion upsell opportunities alongside Sales.
- Learn new Varonis products as they are developed and released and develop expertise in client's unique security ecosystem(s).
- Help Account Managers and Sales Engineers identify renewal risk and collaborate to remediate and ensure successful renewals.
- Serve as primary technical contact and augment support and engineering teams.
- Advocate on behalf of customers with appropriate internal Varonis teams to ensure customer feedback is adequately documented and assessed.
- Engage with customers at all levels of their organization, including Infrastructure, AI/ML, Cloud, Privacy & Compliance, Security, Incident Response, and the C-suite.
- Identify, research, maintain control, and remediate customers’ technical issues in a timely manner, following up promptly with recommendations and action plans.
- Escalate customer issues to management when appropriate.
- Create knowledge base content for customer and internal reuse.
Requirements
- Bachelor’s Degree or equivalent experience.
- 4+ Years working in a customer-facing role at a Cloud Security, Cyber Security, or Data Security & Privacy company.
- Experience working with enterprise SaaS/IaaS/PaaS environments (AWS, Azure, GCP, Salesforce, M365, etc.).
- Knowledge of enterprise IT, cloud, identity and access models (EntraID/IAM), and security technologies.
- Understanding of data classification, governance, and DSPM concepts.
- Familiarity with AI/LLM data risks and governance considerations (preferred).
- Outstanding customer service skills and ability to quickly establish technical credibility and relationships with customers.
- Excellent communication skills with the ability to engage technical and executive audiences.
- Proven problem-solving abilities.
- Commitment to customer success.
- Proven success in contributing to a team-oriented environment.
- Sales oriented.
- Proven ability to work creatively and analytically in a problem-solving environment.
- Excellent communication (written and oral) and interpersonal skills.
Skills
- Cloud Security
- Cyber Security
- Data Security & Privacy
- Enterprise SaaS/IaaS/PaaS environments
- AWS
- Azure
- GCP
- Salesforce
- M365
- Enterprise IT
- Cloud
- Identity and Access Models
- EntraID/IAM
- Security Technologies
- Data Classification
- Data Governance
- DSPM
- AI/LLM data risks
- AI/LLM governance considerations
- Customer Service
- Technical Credibility
- Communication Skills
- Problem-Solving
- Customer Success
- Teamwork
- Sales
- Creative Thinking
- Analytical Thinking
- Interpersonal Skills
Location
- Remote
Work Type
- Remote
- Full-time
Experience Level
- 4+ Years
Education Level
- Bachelor’s Degree or equivalent experience
About the Company
- Varonis is an equal opportunity employer.
Equal Opportunity
- We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.