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About the Role

BJ's Wholesale Club is seeking a team member to process member purchases, verify and offer membership products, scan merchandise, and accept payments. This role provides excellent member service efficiently and maintains the cleanliness of the front-line department.

Responsibilities

• Process member purchases in a courteous and friendly manner.
• Verify, renew, upgrade, and offer various membership products.
• Scan merchandise and accept various forms of payment.
• Provide excellent member service efficiently and productively.
• Maintain the cleanliness of the front-line department.
• Carry out job functions and responsibilities as assigned.
• Support the application of club policies, procedures, and compliance.
• Act with honesty and integrity, and lead with the member in mind.
• Ensure a safe and positive environment for members and colleagues.
• Embrace inclusion and diversity, working collaboratively and with respect.
• Work as a team to achieve goals.
• Move with speed and agility.
• Innovate and adapt.
• Maintain a friendly and positive attitude.
• Deliver service excellence through all points of contact.
• Resolve and deescalate to address member concerns.
• Ensure a safe and positive environment and experience for members.
• Greet, anticipate, and appreciate members (GAA).
• Provide fast, friendly, full, fresh, and clean service.
• Work as a team to deliver GOLD club standards daily.
• Work with commitment and pride to deliver a Grand Opening look daily.
• Ensure all items are stocked and promotional plans are executed.
• Maintain visible and accurate signage.
• Keep the club clean and organized, inside and out.
• Understand how to access and read production and/or financial performance reporting for the department.
• See the connection between consistent execution and positive business impact.
• Exhibit clear understanding of all BJ’s Membership options, including renewals and upgrades.
• Offer all appropriate membership products, including renewals, EASY renewal, BJ’s Loyalty programs, and Rewards redemption.
• Check Members out in a timely and efficient manner.
• Scan all club merchandise through a point-of-sale system for accurate inventory and purchase totals.
• Fill shopping carts when necessary and assist at self-checkout stations.
• Collect payments via cash, check, or other charge payments.
• Issue receipts or change due to Members.
• Stay up to date on all merchandise promotions, advertisements, and product information.
• Discount purchases by scanning and redeeming coupons.
• Assist in general club housekeeping when necessary.
• Return re-sellable merchandise to the sales floor area.
• Manage self-checkout and scan and pan lanes.
• Assist Members with operations and technical difficulties.
• Meet cashier productivity expectations.
• Maintain all club policies and procedures.
• Perform other duties as assigned, including working in other departments as needed.
• Maintain regular, predictable, full attendance.

Requirements

• Basic math skills preferred.
• Prior cashier or sales experience preferred.
• Familiarity with AI tools, including ChatGPT, is valued.
• Application should reflect authentic skills, experiences, and insights.

Skills

• Customer service
• Sales
• Cash handling
• Inventory management
• Merchandise scanning
• Point-of-sale systems
• Membership sales
• Promotional execution
• Housekeeping
• Teamwork
• Communication
• Problem-solving
• Adaptability

Location

• Onsite

Work Type

• Full-time

Experience Level

• Entry Level

Salary/Compensations

• $18.00 - $21.60

Benefits

• Weekly Pay
• Free BJ’s Memberships
• Generous Paid Time Off (vacation, personal, sick days, holidays, bereavement, jury duty leave)
• Flexible and Affordable Health Benefits (medical, dental, vision, HSA, flexible spending account options)
• 401(k) Retirement Savings Plan with company match
• Employee Stock Purchase Plan with a 15% discount

About the Company

• BJ’s Wholesale Club is powered by more than 30,000 team members.
• Our purpose is to help families save on what matters most.
• We are a team built on purpose and opportunity.
• Team members are at the heart of everything we do.