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About the Role

Broadview FCU delivers high-quality member service by engaging in conversation, reviewing financial profiles, and recommending appropriate solutions. This role supports branches within the Capital Central Region #2, including Central Ave, Guilderland, Altamont, and Wolf Road locations.

Responsibilities

• Advocate for members, seeking ways to enhance their experience and provide solutions for financial goals.
• Attract new retail and business members while fostering deeper relationships with existing members.
• Prioritize exceptional member service with accuracy and operational excellence, including problem/complaint resolution.
• Support branch growth in profitable business to achieve individual and team goals.
• Build new relationships through community involvement and existing member referrals.
• Create awareness of service channels through promotion, education, and demonstrations.
• Participate in ongoing coaching, job shadowing, mentoring, and training.
• Detect and report fraud or irregular activities.
• Ensure compliance with all applicable policies, procedures, and regulatory guidelines.
• Achieve goals and objectives provided by management.

Requirements

• Have an Associate degree preferred, or a combination of equivalent education and experience.
• Have one to two years of branch banking experience.
• Have passed and maintain Notary Public License (within 6 months of completion of Relationship Banker Training) and Signature Guarantee permissions.
• Proficient in Microsoft Word and Excel.
• Ability to multi-task to meet or exceed minimum performance standards.
• Effective verbal, written, and listening communication skills.
• Strong interpersonal skills.
• Flexibility to work out of any location at any time, as business needs dictate.
• Ability to lift at least 10 pounds and stand for long periods of time.

Skills

• Microsoft Office Suite (Word, Excel, PowerPoint, SharePoint)
• Operate in a rapidly changing dynamic environment
• Excellent oral, written, and auditory communication skills
• Interpersonal interaction skills

Location

• Headquarters' Branch
• Capital Central Region #2 (Central Ave, Guilderland, Altamont, Wolf Road Branch locations)

Work Type

• Full-time

Experience Level

• 1-2 years of branch banking experience

Education Level

• Associate degree preferred

Salary/Compensations

• $22.82 - $24.82/hr.

Benefits

• Competitive benefits package

About the Company

• Broadview FCU is a company that truly cares about its employees, its members, and its community.
• Bilingual individuals who are fluent in a second language in addition to English are highly encouraged to apply.

Equal Opportunity

• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.
• Broadview FCU is committed to ensuring individuals with disabilities and/or those who have special needs participate in the workforce and are afforded equal opportunity to apply and compete for jobs. If you would like to contact us regarding the accessibility of our Website or need assistance completing the application process, please contact us at talentacquisition@broadviewfcu.com