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About the Role

As a TechEdge Service Coordinator for Patterson Dental, you will provide a professional approach to dispatching and scheduling service requests. This role requires a high level of professional autonomy due to the nature of resource planning and assignment of service technicians.

Responsibilities

• Triages calls and inquiries from customers.
• Assigns and schedules service requests from clients or company personnel.
• Manages resources efficiently and effectively for all scheduled service.
• Monitors service orders assigned to technicians.
• Responsible for the life cycle of service orders (creates, edits, completes and invoice service orders).
• Reconciles various CRM reports on a monthly basis.
• Works closely with the Branch Procurement Specialist(s) with resource and project planning.
• Demonstrates a commitment to Patterson values & professionalism through appropriate conduct at all times.
• Performs other service coordinator duties as assigned.

Requirements

• Associates degree or higher preferred or 2-5 years equivalent industry experience.
• Expresses strong customer service orientation or related dispatching experience through excellent written and verbal/phone communication skills.
• Has strong organizational and multi-tasking skills, demonstrates sound judgment and excellent decision-making abilities, and shows a great attention to detail.
• Ability to positively contribute to the Branch team environment by taking initiative to learn and improve upon skillsets.
• Possesses strong planning and organizational skills, both written and verbal.
• 1-3 years dispatching and customer service experience, with previous experience in the Dental industry preferred.
• Previous working experience with project or resource coordination.
• Bookkeeping/accounting experience preferred.

Skills

• Excellent written and verbal/phone communication skills
• Strong organizational and multi-tasking skills
• Sound judgment and excellent decision-making abilities
• Great attention to detail
• Strong planning and organizational skills
• Proficiency with Microsoft 365
• Proficiency with SAP CRM platforms

Experience Level

• 2-5 years equivalent industry experience
• 1-3 years dispatching and customer service experience

Education Level

• Associates degree or higher preferred

Salary/Compensations

• $23.17 - $30.13

Benefits

• Full Medical, Dental, and Vision benefits
• Integrated Wellness Program
• 401(k) Match Retirement Savings Plan
• Paid Time Off (PTO)
• Holiday Pay & Floating Holidays
• Volunteer Time Off (VTO)
• Educational Assistance Program
• Full Paid Parental and Adoption Leave
• LifeWorks (Employee Assistance Program)
• Patterson Perks Program

About the Company

• Patterson isn't just a place to work, it's a partner that cares about your success.
• One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture.
• Professional growth abounds in this motivating environment.
• We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.

Equal Opportunity

• Patterson provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or other related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.