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About the Role

Responsible at the expert level for ensuring the reliability, scalability, performance, and operational excellence of critical banking platforms and applications. Serves as a senior individual contributor responsible for designing, implementing, and improving Site Reliability Engineering (SRE) practices across the software development lifecycle. Works closely with application development, infrastructure, platform engineering, and business teams to enhance system resiliency through automation, observability, testing, and proactive operational management while coaching and influencing others.

Responsibilities

Design, implement, and support highly available, scalable, and resilient applications and cloud infrastructure following enterprise technology standards and SRE best practices.
Lead initiatives to improve system reliability, availability, performance, and operational maturity through automation and engineering excellence.
Define, implement, and monitor Service Level Objectives (SLOs), Service Level Indicators (SLIs), and error budgets for critical business services.
Develop comprehensive observability strategies leveraging Dynatrace, OpenTelemetry (OTel), distributed tracing, metrics, logging, dashboards, and alerting solutions.
Design and maintain end-to-end monitoring solutions that provide actionable insights into application, infrastructure, and customer experience health.
Analyze production telemetry to proactively identify performance bottlenecks, reliability risks, and capacity constraints.
Lead incident response activities for high-severity production events, coordinating cross-functional teams to restore services and minimize customer impact.
Perform and facilitate Root Cause Analysis (RCA) activities, ensuring corrective and preventive actions are identified, prioritized, and implemented.
Drive operational excellence through automation of repetitive tasks, operational workflows, deployments, recovery procedures, and reliability controls.
Partner with development teams to build reliable and observable services throughout the Software Development Lifecycle (SDLC).
Design, develop, and execute automated regression testing strategies to validate application stability, reliability, and performance following deployments and infrastructure changes.
Review test coverage and reliability validation approaches to ensure comprehensive testing and risk mitigation.
Create, maintain, and improve Infrastructure as Code (IaC) solutions using Terraform for cloud infrastructure provisioning, configuration management, and environment standardization.
Support and optimize Microsoft Azure environments, including Azure App Services, resource management, scaling strategies, deployment automation, and application lifecycle management.
Utilize Azure-native tools such as Azure Monitor, Application Insights, Log Analytics, and related services to improve platform visibility and reliability.
Drive implementation of performance testing, resiliency testing, fault tolerance validation, and disaster recovery preparedness within assigned domains.
Establish operational readiness standards and ensure applications meet reliability, scalability, observability, and supportability requirements before production deployment.
Review architectural designs and provide recommendations to improve platform resiliency, operational efficiency, and cloud optimization.
Lead capacity planning, performance tuning, and workload optimization efforts across production environments.
Develop and maintain operational runbooks, incident playbooks, knowledge articles, and standard operating procedures.
Serve as a key partner with engineering, infrastructure, cybersecurity, architecture, and support teams to identify and implement continuous process improvements spanning organizational boundaries.
Communicate system health, reliability trends, operational risks, and remediation strategies to technical and business stakeholders.
Present reliability initiatives, operational metrics, and engineering recommendations at architecture reviews, technical forums, and leadership meetings.
Mentor engineers on observability, cloud engineering, automation, SRE principles, and operational best practices.
Understand and adhere to the Company's risk and regulatory standards, policies, and controls in accordance with the Company's Risk Appetite.
Identify reliability, operational, and technology risks requiring escalation to management.
Promote an environment that supports a culture of belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit findings and regulatory requirements as applicable.
Complete other related duties as assigned.

Requirements

Associate’s degree and a minimum of 7 years’ systems analysis and/or application development work experience or Bachelor's degree and a minimum of 5 years' systems analysis and/or application development work experience. In lieu of a degree, a combined minimum of 9 year’s education and/or relevant work experience, including a minimum of 5 years’ system analysis and/or application development work experience.
Strong experience in observability and monitoring, including hands-on expertise with Dynatrace, OpenTelemetry (OTel), distributed tracing, metrics collection and analysis, centralized logging and log aggregation, and alerting and dashboard development.
Proven experience designing and executing automated regression testing frameworks and test suites to ensure application and platform stability following deployments.
Strong proficiency in Infrastructure as Code (IaC) using Terraform.
Experience with CI/CD pipelines, deployment automation, and operational tooling.
Expert knowledge of production systems monitoring, incident management, and operational troubleshooting.
Strong understanding of application performance management, distributed systems, and modern cloud-native architectures.
Strong experience with Microsoft Azure, including Azure App Services, Resource Groups, Azure networking concepts, scaling and performance optimization, deployment and release management, and application lifecycle management.
Experience leveraging Azure-native operational tooling such as Azure Monitor, Application Insights, Log Analytics, and Azure dashboards and alerting.
Experience supporting cloud-native and hybrid infrastructure environments.
Demonstrated experience implementing and operating SRE practices, including Service Level Objectives (SLOs), Service Level Indicators (SLIs), error budgets, incident management, problem management, Root Cause Analysis (RCA), and reliability automation.
Ability to improve system reliability through performance tuning, capacity planning, observability-driven insights, proactive issue detection, and reliability engineering initiatives.
Experience developing automated recovery mechanisms and self-healing solutions.
Knowledge of resiliency engineering patterns, disaster recovery planning, and high-availability architectures.
Experience supporting large-scale enterprise applications in regulated environments.
Strong analytical and troubleshooting skills related to production systems and distributed architectures.
Experience working in Agile and DevOps operating models.
Ability to work autonomously and lead complex reliability initiatives.
Strong organizational and time management skills.
Advanced verbal and written communication skills.
Experience driving project milestones and delivery commitments.
Proven experience leading major incident response and post-incident improvement efforts.
Experience partnering with architecture, infrastructure, cybersecurity, and application development teams.
Experience with scripting and automation using PowerShell, Python, Bash, or similar technologies.
Industry certifications in Azure, Terraform, Cloud Engineering, or Site Reliability Engineering preferred.

Skills

Dynatrace
OpenTelemetry (OTel)
Distributed tracing
Metrics collection and analysis
Centralized logging and log aggregation
Alerting
Dashboard development
Automated regression testing
Infrastructure as Code (IaC)
Terraform
CI/CD pipelines
Deployment automation
Operational tooling
Production systems monitoring
Incident management
Operational troubleshooting
Application performance management
Distributed systems
Cloud-native architectures
Microsoft Azure
Azure App Services
Resource Groups
Azure networking concepts
Scaling and performance optimization
Deployment and release management
Application lifecycle management
Azure Monitor
Application Insights
Log Analytics
Azure dashboards
Azure alerting
Cloud-native infrastructure
Hybrid infrastructure
Site Reliability Engineering (SRE)
Service Level Objectives (SLOs)
Service Level Indicators (SLIs)
Error budgets
Problem management
Root Cause Analysis (RCA)
Reliability automation
Performance tuning
Capacity planning
Proactive issue detection
Reliability engineering
Automated recovery mechanisms
Self-healing solutions
Resiliency engineering patterns
Disaster recovery planning
High-availability architectures
Agile
DevOps
PowerShell
Python
Bash

Location

Buffalo, New York, United States of America

Work Type

Full-time

Experience Level

Senior
Expert

Education Level

Associate's degree
Bachelor's degree
High School Diploma or GED

Salary/Compensations

$116,400.00 - $194,000.00

About the Company

M&T Bank is committed to fair, competitive, and market-informed pay for our employees.