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About the Role
Supports the foreclosure process by handling demand letter distribution for several states within M&T Bank’s footprint.
Responsibilities
- Handle the processing of MI Claim requests for the appropriate MI Company.
- Responsible for the accurate completion of REO Payee Header requests, Foreclosure Evaluations, and Mortgage/Consumer check processing.
- Initiate and complete the state demand letter process for assigned states including the appropriate registration procedure.
- Complete letter requests through Sharepoint Site environment including quality review and mail merge process execution.
- Manage daily production of Online Letter Writer (OLLW) queues, certified mail labels, and UPS requests.
- Assist Mail Operations with the sorting and delivery of mail items along with providing support for various warehouse duties.
- Process daily scanning/indexing functions for all business lines within Customer Asset Management.
- Identify and resolve problematic situations, referring more complex problems to Supervisor for review.
- Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
- Maintain M&T internal control standards, including timely implementation of internal and external audit points and any issues raised by external regulators.
- Promote an environment that supports belonging and reflects the M&T Bank brand.
- Complete other related duties as assigned.
Requirements
- 1 year relevant office experience or mortgage collections experience.
- Proficient PC skills including word processing, spreadsheet and email software.
- Strong communication and time management skills.
- Ability to work independently and flexibility to support multiple business lines.
- Motivated team player with a positive and friendly attitude.
- Strong analytical abilities and problem solving.
Skills
- PC skills
- word processing
- spreadsheet software
- email software
- communication skills
- time management skills
- analytical abilities
- problem solving
Location
- Getzville, New York, United States of America
Work Type
- Full-time
Experience Level
- 1 year relevant office experience or mortgage collections experience
- One year of accounting experience
- Two years legal document processing or foreclosure experience
Education Level
- Associate’s degree
Salary/Compensations
- $18.00 - $28.31 Hourly (USD)
About the Company
- M&T Bank is committed to fair, competitive, and market-informed pay for our employees.