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About the Role

The Senior Registration Associate is responsible for performing and coordinating clerical duties related to the efficient and service-oriented operation of a medical practice. This role ensures all job functions are performed in a courteous and professional manner, consistent with the mission and core values of St Peter’s Health Partners Medical Associates.

Responsibilities

• Ensure distribution of work throughout the team is sufficient to meet daily schedules.
• Display leadership qualities.
• Manage daily staffing needs in coordination with office and float pool managers.
• Serve as a mentor and role model to all colleagues.
• Schedule patient appointments to maximize patient access.
• Handle all incoming calls and direct appropriately.
• Register patients, obtain necessary consent forms and patient demographic data.
• Collect co-pay at check-in/or check-out when applicable, document monies collected and generate patient receipts.
• Act as liaison between patients and clinical staff; monitor for delays and inform patients.
• Schedule all follow-up appointments at check-out, including ancillary and/or diagnostic tests.
• Obtain pre-authorizations for diagnostic testing for specialist office visits as assigned.
• Obtain referrals for specialist office visits.
• Consistently and accurately pass charges in accordance with office policies and procedures.
• Understand and perform parsing process on a daily basis to electronically file information into the Electronic Medical Record.
• Maintain patient confidentiality and adhere to HIPAA regulations.
• Work cooperatively with all team members to ensure quality patient care at all times.
• Communicate respectfully and effectively with providers, clinical staff, colleagues, managers and others.
• Cross cover other areas as needed.

Requirements

• Strong leadership skills required.
• High School Diploma/Equivalent Required.
• Demonstrated proficiency with Microsoft Office products and other computer applications.
• Demonstrated experience with delivering successful customer service.
• Demonstrated experience with handling multiple priorities in a deadline-driven environment.
• Ability to manage difficult customers respectfully and without confrontation.
• Ability to lift 25 lbs.

Skills

• Scheduling and registration
• Check-in
• Check-out
• Charge entry/claims
• End of day processes
• Document processing
• Scanning
• Inbox monitoring
• Microsoft Office
• Customer service
• Handling multiple priorities
• Managing difficult customers

Location

• Troy, NY

Work Type

• Full time
• Day Shift

Experience Level

• Senior

Education Level

• Associate’s degree preferred
• High School Diploma/Equivalent Required

Salary/Compensations

• $18.50 - $23.90 per hour

Benefits

• Generous tuition allowance
• Career development

About the Company

• Here at St. Peter's Health Partner's, we care for more people in more places.
• Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.

Equal Opportunity

• We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.