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About the Role

We are looking for entry-level leaders who are passionate and ready to collaborate, lead, and give their best every day. In this role, you will coordinate and troubleshoot daily activities of customer service employees, take part in store management duties and projects, and gain a deep understanding of our values, business measures, and operations. You will be responsible for leading and developing a team of customer service focused team members, ensuring they have the tools and resources to be successful. This role is ideal for individuals who love to work in a fast-paced, energetic environment where no two days are the same.

Responsibilities

Independently manage store operations between daytime and nighttime hours, acting as key leader and liaison among teams and various departments throughout the store.
Responsible for closing and/or opening the store, as part of a varied schedule that changes on a weekly basis.
Partner with department management to prioritize and delegate tasks and ensure the Front End/customer checkout operations runs efficiently.
Monitor the business and customer traffic throughout the store, managing the right number of open checkout lanes and running register when necessary to reduce customer wait time.
Manage performance of a team of Customer Service employees, providing resources, training, feedback, and development opportunities.
Provide Incredible Customer Service to customers and employees alike, acting as a champion throughout the store for our values and standards.
Quickly react to situations that arise, partnering with store leadership to problem solve operational challenges.
Participate in and/or lead special projects and assignments across the store with the goal of bringing employees together and enhancing the Company culture.

Requirements

Must be 18 years or older.
Customer service experience, preferably in a food service, grocery or retail setting.
Proven ability to multi-task and handle interruptions in a fast-paced environment.
Computer skills.

Skills

Leadership
Collaboration
Troubleshooting
Store management
Team development
Customer service
Problem-solving
Adaptability

Location

6600 Pitts-Palmyra Rd Fairport, NY 14450

Work Type

Full time
Morning
Afternoon
Evening
Includes weekends

Experience Level

Entry-level

Salary/Compensations

$21.75 - $22.50 / hour

Benefits

Opportunities to grow
Flexible scheduling
Incredible benefits

About the Company

Wegmans is a company with a reputation you can be proud of.