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About the Role

The Office Services Clerk supports daily mailroom and office services operations, ensuring timely processing and distribution of mail and packages. This role also assists with copy center support and general office service requests. The ideal candidate is reliable, organized, service-oriented, and excels at managing multiple responsibilities in a fast-paced environment while delivering outstanding customer service.

Responsibilities

Sort, process, and distribute incoming USPS, FedEx, UPS, DHL, and courier deliveries
Prepare and process outgoing mail and overnight shipments
Receive, log, and notify employees of incoming packages
Reconcile postal, courier, and hand-delivery receipts
Respond to internal and external telephone and email inquiries related to office services
Prepare and ship interoffice pouches according to schedule
Complete required domestic and international shipping documentation
Deliver office supplies, stationery, and other items throughout the office as needed
Monitor email requests and respond in a timely manner
Coordinate courier services and track deliveries as needed
Assist with food pickup and delivery for office lunches
Support the copy center with copy requests, document binding, and restocking supplies
Perform general office service requests and minor support tasks
Ability to take instructions over the phone

Requirements

Ability to manage a varied workload and meet deadlines
Punctual, dependable, and responsive
Proficient in Outlook and other required office applications
Strong customer service and interpersonal skills
Ability to work collaboratively with attorneys, legal assistants, and business support staff
Flexibility to adjust daily priorities in response to urgent or unexpected requests
Strong written and verbal communication skills
Ability to handle firm and client information with confidentiality and discretion

Skills

Outlook proficiency
Customer service
Interpersonal skills
Written communication
Verbal communication

Location

New York

Work Type

Full-time

Experience Level

Prior customer service, office services, mailroom or other client-facing experience

Education Level

High School diploma or equivalent preferred

Salary/Compensations

$55,000-$65,000

Benefits

Comprehensive benefits package

About the Company

Davis Polk & Wardwell LLP is an elite global law firm with world-class practices.
Clients rely on Davis Polk for challenging legal and business matters.
The firm has over 1,000 lawyers collaborating across key financial centers and political capitals.
Davis Polk delivers exceptional service, sophisticated advice, and creative, practical solutions.