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About the Role
Panerai is seeking a Client Advisor to join their team at Hudson Yards. This role involves driving sales, building client relationships, and representing the brand with exceptional service and product knowledge.
Responsibilities
- Consistently achieve/exceed monthly and yearly turnover and KPI’s targets.
- Support in achieving/exceeding Boutique overall target.
- Actively participate to the briefings and contribute to the development of the Boutique performance.
- Welcome and handle customers’ requests, lead and manage all steps of the sale following Panerai Selling Ceremony.
- Identify high-potential sales leads, perform targeted and diligent follow up to generate product selling opportunities.
- Identify and customer’s needs to suggest and promote products accordingly.
- Know the Maison’s products, their availabilities, the delivery status, the brand’s DNA and history and be able to share it with customers.
- Develop a good understanding of competition and luxury industry through self-learning and trainings.
- Actively participate to all brand’s training sessions.
- Show an impeccable presentation, according to our guidelines.
- Understand and comply with all policies and procedures established by the company.
- Manage the boutique’s daily business (boutique opening/closing, inventory, repairs process…).
- Participate in maintaining excellent boutique appearance in accordance with exterior and interior boutique environment guidelines.
- Assist with special projects when needed.
- Contribute to the development of Boutique database by consistently and accurately capturing prospects/customers data for follow up and relationship building, meet individual KPI’s targets.
- Develop and manage the attributed client portfolio by cultivating new and existing relationships through exceptional service and other Panerai CRM initiatives.
- Apply CRM relational strategy as per Headquarters’ guidelines.
- Assist Boutique Manager in developing CRM action plans, and participate to boutique or off-site events.
- Provide excellent client experience by maintaining the highest degree of product knowledge, professionalism and courtesy during and after the sale.
- Ensure seamless customers experience when handling SAV requests.
- Ensure customers’ requests are followed up and solved in due time.
- Perform other duties as determined by Boutique Manager.
Requirements
- Minimum of 2 years in the luxury retail industry, in a sales function.
- Strong sense of luxury service and aesthetics.
- Fluent in English, additional language skills are a plus.
- Result and action oriented.
- Strong selling skills.
- Team player with good interpersonal competences and empathy.
- Curious and self-motivated, with excellent customer service mindset.
- Strong attention to detail with ability to handle multiple tasks simultaneously.
- Excellent communicator, able to develop a network.
- Excellent computer skills.
Skills
- Sales
- Client Relationship Management
- Customer Service
- Product Knowledge
- CRM
- Interpersonal Skills
- Communication Skills
- Computer Skills
Location
- Hudson Yards
Work Type
- Full-time
Experience Level
- Minimum of 2 years in luxury retail
Salary/Compensations
- $25 - $28 Hourly
Benefits
- Medical, dental, and vision programs.
- Health savings and flexible spending accounts.
- Life insurance, disability benefits.
- 401(k) with employer match.
- Paid time off.
- Wellness reimbursement benefit.
- Employee assistance program.
- Volunteer days off.
About the Company
- Founded in 1860 in Florence as a workshop, shop and subsequently school of watch-making, Panerai is renowned for producing high-precision instruments for the Italian Navy with a pulse on innovation and function.
- Today, the Maison advances through cutting-edge research, sustainability, and empowering modern heroes with a team that passionately brings value to Panerai's distinctive mix of Italian spirit and Swiss watchmaking excellence.
- We Craft the Future!