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About the Role

Panerai is seeking a Client Advisor to join their team at Hudson Yards. This role involves driving sales, building client relationships, and representing the brand with exceptional service and product knowledge.

Responsibilities

• Consistently achieve/exceed monthly and yearly turnover and KPI’s targets.
• Support in achieving/exceeding Boutique overall target.
• Actively participate to the briefings and contribute to the development of the Boutique performance.
• Welcome and handle customers’ requests, lead and manage all steps of the sale following Panerai Selling Ceremony.
• Identify high-potential sales leads, perform targeted and diligent follow up to generate product selling opportunities.
• Identify and customer’s needs to suggest and promote products accordingly.
• Know the Maison’s products, their availabilities, the delivery status, the brand’s DNA and history and be able to share it with customers.
• Develop a good understanding of competition and luxury industry through self-learning and trainings.
• Actively participate to all brand’s training sessions.
• Show an impeccable presentation, according to our guidelines.
• Understand and comply with all policies and procedures established by the company.
• Manage the boutique’s daily business (boutique opening/closing, inventory, repairs process…).
• Participate in maintaining excellent boutique appearance in accordance with exterior and interior boutique environment guidelines.
• Assist with special projects when needed.
• Contribute to the development of Boutique database by consistently and accurately capturing prospects/customers data for follow up and relationship building, meet individual KPI’s targets.
• Develop and manage the attributed client portfolio by cultivating new and existing relationships through exceptional service and other Panerai CRM initiatives.
• Apply CRM relational strategy as per Headquarters’ guidelines.
• Assist Boutique Manager in developing CRM action plans, and participate to boutique or off-site events.
• Provide excellent client experience by maintaining the highest degree of product knowledge, professionalism and courtesy during and after the sale.
• Ensure seamless customers experience when handling SAV requests.
• Ensure customers’ requests are followed up and solved in due time.
• Perform other duties as determined by Boutique Manager.

Requirements

• Minimum of 2 years in the luxury retail industry, in a sales function.
• Strong sense of luxury service and aesthetics.
• Fluent in English, additional language skills are a plus.
• Result and action oriented.
• Strong selling skills.
• Team player with good interpersonal competences and empathy.
• Curious and self-motivated, with excellent customer service mindset.
• Strong attention to detail with ability to handle multiple tasks simultaneously.
• Excellent communicator, able to develop a network.
• Excellent computer skills.

Skills

• Sales
• Client Relationship Management
• Customer Service
• Product Knowledge
• CRM
• Interpersonal Skills
• Communication Skills
• Computer Skills

Location

• Hudson Yards

Work Type

• Full-time

Experience Level

• Minimum of 2 years in luxury retail

Salary/Compensations

• $25 - $28 Hourly

Benefits

• Medical, dental, and vision programs.
• Health savings and flexible spending accounts.
• Life insurance, disability benefits.
• 401(k) with employer match.
• Paid time off.
• Wellness reimbursement benefit.
• Employee assistance program.
• Volunteer days off.

About the Company

• Founded in 1860 in Florence as a workshop, shop and subsequently school of watch-making, Panerai is renowned for producing high-precision instruments for the Italian Navy with a pulse on innovation and function.
• Today, the Maison advances through cutting-edge research, sustainability, and empowering modern heroes with a team that passionately brings value to Panerai's distinctive mix of Italian spirit and Swiss watchmaking excellence.
• We Craft the Future!