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About the Role

The Front Desk Agent will direct and demonstrate the ability to provide excellent guest service functions as indicated in the Guest love surveys while the hotel guests receive a safe and secure place to stay. Improving the guest experience by providing IHG hospitality through communications, answering questions and making recommendations about the hotel and local area. Completes their job duties in conjunction with the hotel's policy and procedures and the IHG brand standards and IRewards loyalty recognition.

Responsibilities

Provide excellent guest service functions.
Ensure guests receive a safe and secure place to stay.
Improve the guest experience through IHG hospitality.
Answer guest questions.
Make recommendations about the hotel and local area.
Complete job duties in conjunction with hotel policy and procedures, IHG brand standards, and IRewards loyalty recognition.

Location

Woodstock

Work Type

Full-time

About the Company

CUSA, LLC is one of the most successful hotel management companies in the industry.
The company prides itself on providing exceptional guest service, recognizing associates as its best asset, and providing value to business partners and owners.