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About the Role
Manage the operations of the Pharmacy while on duty, including providing consultation to customers and healthcare providers, dispensing medication, and assisting in dispensary maintenance.
Responsibilities
- Acknowledge all customers approaching the Pharmacy.
- Practice within federal/provincial, regulatory/legal requirements.
- Ensure all privacy requirements are met, including customer confidentiality and consent management.
- Provide counselling on prescriptions, over the counter/behind the counter products.
- Practice to full extent of expanded scope with Professional Services, within your capability.
- Be clearly identifiable to the public.
- Ensure accuracy and appropriateness of all prescriptions dispensed.
- Communicate with other health care professionals within the circle of care to provide customer care.
- Maintain all records required in accordance with legislation, standards of practice, and policy.
- Control access to the dispensary with respect to inventory and patient confidentiality.
- Review and maintain Workflow Queues on a daily basis.
- Regular review of ‘will call’ bins, in accordance with established Standard Operating Procedures.
- Review of stock to identify expired inventory.
- Oversight of current stock levels and medication orders from wholesaler.
- Ensure all requirements for documentation and control of substances under the Controlled Drugs and Substances Act and Regulations are met and reporting to Health Canada and regulatory bodies.
- Ensure entry/pickup workstations, counselling/waiting areas, and work islands reflect an appropriate image of the Pharmacy.
- Involvement with financial reports as appropriate.
- Read and action store communications on in-store web.
- File incident reports when any customer or staff medication or privacy incidents occur.
- Ensure all Health & Safety procedures are followed to provide a healthy and safe work environment.
- Complete mandatory training and voluntary continuing education workshops, as needed.
Requirements
- Independent thinking and decision making - makes decisions when dealing with issues or problems.
- Plan, coordinate and delegate assignments and provide coaching to Pharmacy colleagues.
- Proven ability to drive and build the business, lead by example and support enterprise programs.
- Commitment to providing exceptional customer service.
- Superior customer relations skills and a strong sense of professionalism.
- Strong problem-solving skills including experience formulating and executing action plans.
- Strong personal computing skills and knowledge of Pharmacy systems a definite asset.
Skills
- Pharmacy operations management
- Customer consultation
- Medication dispensing
- Dispensary maintenance
- Regulatory compliance
- Privacy management
- Prescription counselling
- Expanded scope professional services
- Interprofessional communication
- Record keeping
- Workflow management
- Inventory control
- Controlled substances management
- Financial reporting
- Health & Safety procedures
- Mandatory training
- Continuing education
Salary/Compensations
- $45.90 - $59.40 per hour
Benefits
- Purchase discount program
- Flexible and varied schedules
- Online learning through Academy
About the Company
- Locally owned and operated store delivering health, beauty and convenience services.
- Associate-Owner model with the support of a national brand.
- Recognize Canada's diversity as an opportunity to better serve communities.
- Strive to reflect the nation’s evolving diversity in products, hiring, and culture.
- Compliance with laws is part of the Code of Conduct.
Equal Opportunity
- Accommodation is available upon request for applicants and colleagues with disabilities.