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About the Role

The Program Coordinator will support the Medically Tailored Meals (MTM) team by enrolling individuals in New York State's 1115 Waiver program, addressing their needs, and connecting them with resources. This role involves collaborating with internal teams and external partners to assess risk, refer members to resources, and contribute to improved health outcomes by addressing factors like food, nutrition, and housing.

Responsibilities

Provide exceptional customer service by responding promptly, empathetically, and professionally to client inquiries, concerns, and needs.
Conduct initial outreach screening and eligibility assessments to identify individual needs, barriers, and risk factors for program participants.
Collaborate with care managers and other members of the interdisciplinary care team to develop and implement individualized care plans aligned with overall health goals.
Document all assessments, interventions, referrals, and follow-up activities in accordance with program guidelines and electronic health record (EHR) systems.
Participate in regular team meetings and case conferences to discuss participant progress and collaborate on care planning.
Adhere to all organizational policies and procedures, as well as ethical and professional standards.
Perform other duties as assigned.

Requirements

2+ years experience in customer service.
Strong communication, interpersonal, and active listening skills.
Experience handling confidential information/HIPAA compliance.
Ability to work independently and as part of an interdisciplinary team.
Excellent organizational and time management skills.
Cultural competency and sensitivity to diverse populations.
Bilingual English/Spanish preferred.
Preferred candidates are enrolled in a Masters program in Nutrition, Dietetics, Public Health, or a related field.
Preferred experience in community nutrition or a related healthcare setting.
Preferred experience working with individuals with vulnerable populations including: complex health and social needs, particularly those experiencing food insecurity.

Skills

Customer service
Communication
Interpersonal skills
Active listening
HIPAA compliance
Organizational skills
Time management
Cultural competency
Bilingual English/Spanish

Location

New York, NY

Work Type

1099 contractor
20-35 hours per week

Experience Level

2+ years experience in customer service

Education Level

Masters program in Nutrition, Dietetics, Public Health, or a related field (preferred)

Salary/Compensations

$20 per hour

About the Company

Rethink Food is a chef-led nonprofit partnering with restaurants to better feed communities.
Through strong partnerships with local restaurants and community-based organizations, we work with a responsive, hyperlocal network that provides culturally celebrated, nutritious meals.
Since 2017, we've served over 35 million meals and reinvested more than $157 million into local economies.
Our work falls into three core areas: Building the Network, Setting the Example, and Advocating for Change.

Equal Opportunity

Rethink Food is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, creed, religion, gender (including gender identity or expression), pregnancy, childbirth or related medical conditions, sexual orientation, marital status, domestic violence, sexual violence or stalking victim status, ancestry, national origin, alienage or citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, or other protected status.
The organization is an Equal Opportunity Employer, drug-free workplace, and complies with ADA regulations as applicable.