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About the Role
As a Sales Associate, you will work within a diverse and knowledgeable Experience Team to deliver exceptional customer service at Samsung Harrods. Reporting to the Management Team, your role will focus on ensuring every customer enjoys a memorable, personalized experience while developing specialist skills to deliver top-tier product demonstrations.
Responsibilities
- Provide exceptional customer service in line with company standards
- Deliver successful execution across all KPIs, including NPS and Commercial Targets
- Work effectively alongside team members
- Support Samsung projects, including Click & Collect
- Support Samsung events and provide detailed, interactive, and engaging tours of the Samsung Harrods Space
- Embrace company values: Stay curious, Be can do, Own it, and Work Smart
Requirements
- Ideally experienced in luxury or high-end retail
- Passion for technology
- Driven and self-motivated
- Well organized and accountable for all responsibilities
- Experience in sales and/or customer service
- Exceptional communication and presentation skills for one-on-one or group interactions
- Able to understand and define every customer’s specific needs and interests
- Able to encourage customers to be excited about the brand’s products
- Able to embed a tangible sense of loyalty in every interaction
- Energetic, friendly, and outgoing individual who values learning and knowledge
- Professional and a team player
- Able to work collaboratively as part of a diverse and varied team
- Able to achieve the best possible results against KPIs, together
Skills
- Sales
- Customer Service
- Communication
- Presentation
- Technology
- Brand Advocacy
Location
- Harrods, London
Work Type
- Part-time
- Permanent
- 30 hours per week
- 4 days per week
- Fully flexible Mon-Sun
Experience Level
- Entry Level
Salary/Compensations
- £14.79 per hour plus commission
- £23,088 annual salary
Benefits
- Generous commission
- Samsung work phone
- Discount at Samsung members only website
- Health cash plan via Medicash
About the Company
- Stellar Global is a progressive, inclusive retail experience agency that believes in the power of people.
- Stellar invests heavily in its staff to deliver best-in-class service for physical, virtual, or hybrid retail experiences.
- Stellar provides bespoke, immersive training programs and opportunities to flourish and progress.
- Stellar Global is committed to creating a culture of community and support while cultivating outstanding retail experience specialists.
Equal Opportunity
- Stellar is an Equal Opportunities Employer.
- We value diversity and inclusion, and all applications are considered equally.