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About the Role

The Receptionist/Administrative Assistant serves as the first point of contact for the headquarters office, providing front desk coverage and essential administrative support. This role ensures a welcoming and professional environment by managing visitor interactions, directing calls, coordinating mail, and office supplies, and assisting with scheduling and event logistics. Additionally, the position supports general office operations, helping maintain an organized and efficient workspace.

Responsibilities

Provide primary support for the reception areas for the Center’s Manhattan Office at 520 8th Avenue – Welcome and greet visitors, ascertain their needs, answer basic questions, and direct them to the appropriate staff person or department
Provide high quality service and communication to all Center staff, guests, visitors, clients, stakeholders, participants
Answer and direct incoming telephone calls and email inquiries
Receive and sort all mail and packages. Place mail and packages at appropriate mailboxes and location
Assist with the submission of invoices into Coupa
Support office supply inventory management and distribution
Screen all visitors and ensure that visitors are identified and signed in
Assist with event planning, conference room set-up and break down and catering services when needed
Assist in any immediate crisis issues, utilize de-escalation skills, while collaborating with managers and leadership
Support with printing and distributing staff ID’s and secure passes
Support the Central Support teams with outgoing shipments and mail deliveries
Maintain visitor logs and ensure security protocols are followed
Assist with administrative tasks such as invoice processing and data entry
Provide administrative support for HQ staff as needed
Perform other duties assigned by management
Additional tasks as needed

Requirements

High school diploma with 1-2 years of experience in a receptionist, front desk, administrative support, or office coordination role
Demonstrate the ability to serve as the primary point of contact for a busy office
Provide exceptional customer service
Manage high-volume calls, visitor check-ins, office communications, mail, deliveries, and vendor interactions
Balance multiple priorities in a fast-paced environment
Communicate effectively with individuals from diverse backgrounds
Represent the organization with professionalism while creating a welcoming, inclusive experience
Energetic, motivated, well-organized professional with top-notch communication skills
Ability to interact with all Center staff, guests, and project sites
Strong interpersonal skills and the ability to synthesize and provide clear, precise, and helpful information to everyone
Excellent time management and problem-solving skills to manage multiple requests and tasks
Must be legally authorized to work in the United States at the time of application and throughout the duration of employment
Candidates are expected to provide accurate and truthful information throughout the hiring process. Any misrepresentation, falsification, or omission of material facts may result in disqualification from consideration, withdrawal of an offer, or termination of employment, regardless of when discovered.
In compliance with federal law, all hires must verify their identity and eligibility to work in the United States and complete the required employment verification form upon hire.

Skills

Customer service
Communication
Interpersonal skills
Time management
Problem-solving
De-escalation skills

Location

Midtown Manhattan

Work Type

Temporary position for 3-6 months
Monday - Friday 9:00 AM - 5:00 PM

Experience Level

1-2 years of experience

Education Level

High school diploma

Salary/Compensations

$52,000 - $63,900 per year

Benefits

Comprehensive healthcare with a national network
Free basic dental coverage
Vision insurance
Short-term and long-term disability
Life insurance
Flexible spending accounts including commuter FSA
Talkspace and Ginger through healthcare plans
403(b) retirement savings plan through voluntary pre-tax and Roth contributions

About the Company

The Center for Justice Innovation is a nonprofit organization dedicated to advancing community safety and racial justice.
Since 1996, we’ve worked alongside communities, courts, and those most directly affected by the justice system to build stronger, healthier, and more equitable neighborhoods.
With a team of over 900 staff and an annual budget of $130 million, the Center carries out its mission through three core strategies: Operating Programs, Conducting original research, and Providing expert assistance and policy guidance.
Backed by decades of on-the-ground experience and nationally recognized expertise, we bring innovative, practical, and lasting solutions to justice systems nationwide.
Learn more about our work at www.innovatingjustice.org.

Equal Opportunity

The Center for Justice Innovation is an equal opportunity employer committed to fostering an inclusive and diverse workplace.
We do not discriminate based on race, color, religion, gender identity, gender expression, pregnancy, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other category protected by law.
We strongly encourage and welcome applications from women, people of color, members of the LGBTQ+ community, and individuals with prior contact with the criminal justice system.
Our goal is to create a supportive and respectful environment where everyone, regardless of background or identity, feels valued and included.