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About the Role

Canadian Linen seeks a driven Relief Customer Service Representative to take charge of delivering exceptional service and managing accounts for our valued clients. This role involves physical work, driving multiple routes, delivery, and customer service.

Responsibilities

• Navigate multiple delivery routes across Lower Mainland, ensuring timely and safe deliveries.
• Work different routes/areas and schedules depending on the route that needs to be filled.
• Conduct thorough inspections and maintenance of company delivery vehicle and equipment.
• Load delivery vehicle meticulously, anticipating and addressing product shortfalls.
• Employ safe lifting techniques for secure movement of goods.
• Drive truck safely to designated customer locations, executing deliveries efficiently.
• Deliver and retrieve uniforms, linens, towels, mats, cleaning products, and other rental items.
• Confirm accurate delivery quantities for each customer.
• Collect soiled goods and organize them securely in the vehicle.
• Secure electronic signatures for invoices and collect necessary payments.
• Foster consistent communication with key customer contacts.
• Seek feedback from customers to enhance service levels.
• Consult with customers on additional product options.
• Collaborate weekly with the manager to devise solutions for current customer needs.
• Unload and organize soiled goods upon return to the branch.
• Report any vehicle accidents, mechanical issues, or malfunctions promptly.
• Maintain the vehicle in a tidy manner and reconcile all delivery data accurately.
• Demonstrate and develop competencies aligned with the role.
• Uphold company values of integrity, respect, responsibility, and trust.

Requirements

• Availability to work a flexible work schedule and a route that could vary each week.
• A valid driver's license with a clean driving record (Driver’s Abstract required).
• Experience in physically demanding roles with heavy lifting.
• Proven experience in customer service, sales, and delivery services.
• A track record of punctual work attendance.
• Customer-focused and detail-oriented attributes.
• Lifting ability of 25 lbs. to load/unload product from truck without assistance and occasionally 50+ lbs.
• This position requires bending, squatting, climbing, and reaching.

Skills

• Customer Service
• Sales
• Delivery Services
• Communication
• Interpersonal Skills

Location

• Lower Mainland

Work Type

• Full-time
• 40+ hours a week
• Varies each week from Monday to Sunday
• Starting as early as 4am and finishing as late as 8pm
• Shifts each week vary from 4x10 to 8x5

Experience Level

• Relief Customer Service Representative

Education Level

• High School Diploma

Salary/Compensations

• Competitive pay rate + commission

Benefits

• Great benefits and employee assistance program
• Retirement Savings Plan
• Ongoing training and mentoring

About the Company

• Canadian Linen & Uniform Service Corp., a Vestis company, provides uniforms and related products to more than 300,000 customers across North America, in virtually every industry.
• From designing and manufacturing to laundering and delivering, Canadian Linen works with local and national clients to create and maintain a total uniform solution that promotes teamwork and establishes a professional identity.
• Job stability: Canadian Linen has been employing people for over 100 years.
• Great teammates and collaborative work environment.
• Career growth opportunities.

Equal Opportunity

• Canadian Linen & Uniform Service Corp. is an equal opportunity employer.
• We are committed to a diverse and inclusive workplace for all.
• We recognize that our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger.
• If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.
• All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.
• Vestis Commitment to Equal Opportunity Employment
• If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information below to request the appropriate accommodation.
• Reasonable Accommodations and the Online Application Process
• Consistent with Vestis and Canadian Linen’s commitment to equal employment opportunity, we provide reasonable accommodations to qualified individuals with disabilities who need assistance in applying electronically for a position with Vestis or Canadian Linen, unless doing so would impose an undue hardship.
• To request a reasonable accommodation for this purpose, please call 1-833-901-8823 or email us at accessibility@vestis.com.
• Please note that this phone number is to be used solely to request an accommodation with respect to the online application process.
• Calls for any other reason will not be returned.
• Reasonable accommodation requests are considered on a case-by-case basis.