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About the Role

Operating in a prestigious corporate environment within a large Broadcasting Company in London, this role is key to managing onsite and estate-wide wellbeing services and facilities. The General Manager will promote services to employees and stakeholders, collaborate with the Account Manager on H&S, team management, wellbeing programs, and service innovation, while maintaining high customer service levels. This is a Monday to Friday onsite role with a strong operational focus.

Responsibilities

Design, implement, and evaluate diverse wellbeing programs, promoting participation and identifying growth areas.
Oversee the maintenance, operation, and scheduling of onsite wellbeing facilities, managing teams and stakeholders remotely and face-to-face.
Recruit, train, and manage a multidisciplinary team across all facilities.
Ensure high customer satisfaction by addressing feedback, building relationships, and presenting enhancement strategies.
Prepare, manage, and present budgets and commercial performance, monitoring expenditure.
Ensure compliance with health and safety regulations, developing safety protocols and emergency procedures.
Build and maintain partnerships with local organisations, schools, and community groups.
Promote employee engagement in wellbeing activities through company forums, events, and initiatives.

Requirements

Bachelor's degree in Sports Management, Physical Education, Health and Wellness, or a related field.
Relevant professional certifications (e.g., fitness instructor, personal trainer).
Health and safety qualification (e.g., NEBOSH or IOSH).
Minimum of 2+ years' experience in sports and wellbeing management.
Experience in Health Club Management, Corporate Wellbeing, or multi-site operations preferred.
Significant operational management experience from other customer-facing industries will be considered.
Strong leadership and management skills.
Self-motivated, proactive approach to organisation and decision-making.
Excellent written and verbal communication skills.
Creative and innovative approach to developing fitness and wellbeing programs.
Commitment to exceptional customer service.
Strong financial acumen, including budget management, financial planning, and reporting.
Sound understanding of health and safety regulations and best practices.

Skills

Leadership
Management
Communication
Customer Service
Budget Management
Financial Planning
Health and Safety Regulations
Program Development
Stakeholder Management

Location

Southwest London

Work Type

Onsite
Monday to Friday

Experience Level

2+ years

Education Level

Bachelor's degree
Professional certifications
Health and safety qualification

Salary/Compensations

Up to £50,000.00

Benefits

Health Cash plan
Private Health Insurance
Pension Scheme
Retail discounts scheme
Annual leave (25 days + bank holidays + Westfield Day)
Electric Car Scheme
Cycle to Work Scheme
Annual Pay Review
On site gym use
Targeted Learning and Development opportunities

About the Company

Westfield Health Group provides holistic health and wellbeing services and active spaces.
The company includes Westfield Health, High Five Health Promotion, and UK Health and Wellbeing.
They operate in 11 countries.
Values: We care, we’re in it together, we are explorers, we own it.
Committed to creating a workplace where colleagues feel connected, heard, developed, recognised, and supported.

Equal Opportunity

Proud member of inclusive employers.
Disability Confident Committed employer.
Value inclusivity and ensure the application process is open and accessible.
Request reasonable adjustments for the recruitment process.