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About the Role
We're seeking an experienced leader to head up the operations of Tripadvisor's FCA-regulated Payment Institution in the UK. This is a hands-on leadership role within a high-volume marketplace environment, where you'll tackle complex commercial and regulatory challenges with agility and precision. The Head of Owl Payments will provide strategic leadership, commercial direction, and operational oversight for the Payments Institution and will be responsible for driving sustainable revenue growth whilst embedding a culture of regulatory compliance. The role will carry with it a nominated PSD individual status with the FCA.
Responsibilities
- Ensure full compliance with FCA regulatory requirements, serving as primary FCA liaison and regulatory point of contact
- Establish and maintain robust internal controls, governance frameworks, and risk management processes
- Reporting to the board to provide business insight, regulatory updates and strategic direction
- Ensuring company policies and legal guidelines are fully compliant and clearly communicated with all key stakeholders within the business
- Developing, gaining agreement to and executing payment-led strategies to achieve both short-term and long-term objectives
- Developing and implementing operational business plans to drive optimal efficiency in payment processing and the cost of payments
- Accountable for the monetisation and profitability of payment strategy across the UK operation
- Creating and developing trusted partnerships with wider functional area stakeholders throughout the Tripadvisor Group to foster close working relationships across UK and US-based geographies
- Working closely with functional leads across Risk, Compliance, Operations and Legal etc. to ensure that the UK entity is operating efficiently
- Leading, guiding and delegating effectively to executives in their duties
Requirements
- Minimum 8 years of professional finance experience
- Previous experience in regulated financial services, fintech, or payments sectors
- Comprehensive knowledge of payment institution regulatory frameworks and compliance requirements
- Exceptional analytical skills with meticulous attention to detail
- Ability to quickly master complex processes and systems
- Proven ability to thrive in high-growth, fast-paced fintech environments
- Experience managing international or multi-jurisdictional operations
- Hands-on approach with the ability to balance strategic oversight and operational execution
- Proven track record in leading and developing teams
- Demonstrated ability to use AI tools to improve efficiency, quality, and decision-making in day-to-day work
- Proven ability to operate effectively with a global-first mindset
Skills
- AI tools
Location
- Oxford
- London
- UK
Work Type
- Hybrid
- Remote-friendly
Experience Level
- 8 years of professional finance experience
Education Level
- Degree-level education or equivalent
Salary/Compensations
- Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses
Benefits
- “Work your way” with flexibility to suit your lifestyle.
- Flexibility to join on-site as often as you’d like or as required by your team.
- Flexible schedule.
- Work-life balance is ingrained in our culture by design.
- Donation matching.
- Tuition assistance.
- Lifestyle benefit. An annual benefit to spend on yourself.
- Travel perks.
- Employee assistance program.
- Health benefits.
- Generous referral scheme.
About the Company
- The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences.
- We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories.
- The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork.
Equal Opportunity
- We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com.
- If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers!