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About the Role

The Princess Margaret Cancer Centre Lodge provides temporary accommodation for cancer patients receiving treatment in Toronto. This role is integral to the Lodge's operations, focusing on admissions, resident check-in/check-out, and managing resident relations while ensuring adherence to hospital standards and policies.

Responsibilities

• Oversees all Princess Margaret Cancer Centre Lodge Office Administrative Operations
• Provides frontline services for residents in a hotel-like environment
• Manages incoming accommodation reservations, emails and telephone calls for new residents
• Adheres to resident admission criteria
• Promotes hospitality in person, over the phone and via email
• Registers residents upon check-in and check-out with electronic scheduling system
• Conducts daily shift handovers and creates tracking reports (i.e., room lists occupancies and vacancies, meal count, housekeeping services, etc.)
• Receives payments in multiple formats (e.g., cash, and/or credit card payments)
• Accounts for cash and credit/debit card receipts
• Prepares Month End and relevant Financial Reports
• Ensures residents comply with PM Lodge rules
• Oversees all Princess Margaret Cancer Centre Lodge Resident Relations
• Oversees day to day organization of reservations, resident inquiries, transportation, and overall resident satisfaction at the point of check-in and check-out
• Resolves any guest concerns regarding booking inquiries, conflicts and room assignment
• Responds to emergency situations, as per established guidelines, to ensure resident safety, including taking the lead and directing staff, as required
• Communicates regularly with PM Lodge staff on the topic of specific guest requests (e.g., room relocation, housekeeping needs, etc.)
• Problem solves and escalates PM Lodge issues, as required
• Oversees the Princess Margaret Cancer Centre Lodge Facilities, Staff and Volunteers
• Oversees front desk and Lodge staffing, payroll submissions, and vacation requests, as required
• Oversees staff sick time and ensures staff coverage, as required
• Maintains oversight of PM Lodge’s physical appearance and ongoing facility maintenance
• Communicates important updates to all PM Lodge staff and volunteers
• Oversees the Lodge volunteers and program activities
• Coordinates daily resident activities
• Aligns with Princess Margaret Cancer Centre and Corporate Standards and Priorities
• Liaises with appropriate Princess Margaret Cancer Centre and the University Health Network department managers regarding service standards
• Implements corporate initiatives at the PM Lodge
• Reports issues to PM Lodge Manager
• Completes incident report forms and conducts reviews, as required
• Works in compliance of the Occupational Health & Safety Act and its regulations, reporting hazards, deficiencies and contraventions of the Act, in a timely manner.
• Adheres to all health, safety, and environmental policies and programs as required.
• Performs cross-functional and/or other duties consistent with the job classification, as assigned or requested

Requirements

• Completion of a 3-year community college program in Hotel Management, Business Administration, or a related field with hospitality experience or recognized equivalent.
• Knowledge of basic bookkeeping and cashiering skills.
• Computer skills and administrative duties.
• Detail oriented.
• Excellent problem-solving skills.
• Ability to direct and oversee multiple tasks simultaneously.
• Effective verbal and written communication skills.
• Ability to work independently.
• Ability to function as part of a team in a fast-paced environment.
• Over 3 years up to and including 4 years of practical and related experience.
• Previous hotel experience is an asset and preferred.
• Previous team management experience in a working setting is an asset.
• Must have successfully completed probationary period, have a good employee record, and satisfactory attendance to be eligible for consideration (for current UHN employees).
• Criminal Record Check may be required.
• Ability to ensure all rules and corporate policies are implemented.

Skills

• Hotel Management
• Business Administration
• Hospitality
• Bookkeeping
• Cashiering
• Computer skills
• Administrative duties
• Problem solving
• Communication (verbal and written)
• Teamwork
• Frontline services
• Reservation management
• Resident relations
• Financial reporting
• Staff oversight
• Volunteer coordination
• Facility maintenance oversight

Location

• Princess Margaret Cancer Centre Lodge

Work Type

• Permanent Full-Time

Experience Level

• 3-4 years of practical and related experience
• Previous hotel experience (asset)
• Previous team management experience (asset)

Education Level

• 3-year community college program in Hotel Management, Business Administration, or related field

Salary/Compensations

• $ 32.59 to $ 40.74 per hour

Benefits

• Competitive offer packages
• Member of the Healthcare of Ontario Pension Plan (HOOPP)
• Close access to Transit and UHN shuttle service
• Flexible work environment
• Opportunities for development and promotions
• Multiple corporate discounts (travel, restaurants, parking, phone plans, auto insurance, on-site gyms, etc.)

About the Company

• UHN is Canada’s No. 1 hospital and the world’s No. 1 publicly funded hospital, with 10 sites and over 44,000 TeamUHN members.
• UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre.
• As Canada's top research hospital, UHN is a national and international source for discovery, education, and patient care, with a major focus on neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine, and rehabilitation medicine.
• UHN is a research hospital affiliated with the University of Toronto.
• UHN’s vision is to build A Healthier World.

Equal Opportunity

• UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace.
• Requests for accommodation can be made at any stage of the recruitment process.
• Applicants need to make their requirements known.