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About the Role

Guides guests to the appropriate table and interacts with guests, team members, and supervisors in a polite, courteous, and hospitable manner to ensure gracious hospitality.

Responsibilities

• Anticipates and accommodates the needs of the guest
• Maintains the general cleanliness and orderliness of the entrance area
• Complies with Department of Health and company sanitation standards
• Actively takes and processes reservations for guests
• Assists with incoming calls and answering questions from guests
• Responsible for checking guests’ coats and other belongings (where applicable)
• Assists with setting up front desk area, performs side-work and other opening/closing procedures as directed by management
• Ensures that all appropriate menus are printed and ready for service
• Responsible for making sure all menu books are organized with current menus
• Collects menus throughout the venue during shift
• Completes opening duties as assigned or directed
• Completes closing duties as assigned or directed
• Reports all breakage, and damage of equipment or furniture immediately to management
• Attends and participates in daily pre-service meetings
• Participates in any training sessions or departmental meetings
• Learns by listening, observing other team members, and sharing knowledge while leading by example
• Portrays a positive and professional attitude
• Demonstrates knowledge of Tao Group Hospitality, its partners, and supporting hotel environments
• Works as part of a team and provides help and support to all fellow team members
• Assist and/or complete additional tasks as assigned

Requirements

• Tao Group Hospitality in-venue host person training
• Previous hospitality experience
• Previous host person experience
• Experience in a high-volume restaurant/nightclub/lounge
• Ability to write, read, and verbally communicate
• Must have good positive energy throughout the day
• Must be able to print legibly for Team Members, management, and guests to read
• Must be able to stand for extended periods of time
• Must be able to move quickly
• Must be able to push and lift up to 75 lbs. with or without assistance
• Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
• Exposure to cleaning materials
• Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
• Maintain a professional, neat, and well-groomed appearance adhering to Company standards
• Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
• Ability to maintain confidentiality
• Ability to handle a fast-paced, busy, and somewhat stressful environment

Skills

• Positive energy
• Legible printing
• Standing for extended periods
• Quick movement
• Pushing and lifting up to 75 lbs.
• Working in noisy, crowded environments
• Working in smoke-filled environments
• Working extended hours
• Working irregular shifts
• Working evening shifts
• Working weekend shifts
• Working holidays
• Exposure to cleaning materials
• Professional appearance
• Teamwork
• Professional and courteous interaction
• Confidentiality
• Handling fast-paced environments
• Handling busy environments
• Handling stressful environments

Work Type

• Full-time

Benefits

• Medical, Dental, and Vision Coverage
• 401(k) Retirement Program with Employer Match
• Life and Disability Insurance Plans
• Ancillary Insurance Plans
• Employee Assistance Program
• Fertility & Family Forming Support and Resources
• Pet Insurance
• Employee Discounts
• TAO Savings Marketplace
• Time off

About the Company

• Tao Group Hospitality delivers distinctive culinary and premium entertainment experiences through its portfolio of restaurants, nightclubs, lounges, and daylife venues.
• The company operates branded locations across the globe, featuring a collection of widely recognized hospitality brands including TAO, OMNIA, Marquee, LAVO, Beauty & Essex, Cathédrale, Little Sister, The Highlight Room, Sake No Hana, KOMA, Avenue, Fleur Room, JEWEL, and more.
• Tao Group Hospitality is part of Mohari Hospitality, an investment firm focused on the luxury lifestyle and hospitality sectors.
• With over 25 years of industry experience, Tao Group Hospitality consistently sets the bar for guest experiences by delivering unforgettable entertainment with innovation and creativity at the core.
• The company strives to exceed expectations and continually reinvent the future of hospitality through its owned operations as well as joint venture and managed properties.