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About the Role

This role drives enterprise transformation initiatives across Global Operations, identifying and prioritizing opportunities for AI to enhance client experience, strengthen controls, reduce risk, increase scalability, and drive productivity. The individual will develop roadmaps and lead the implementation of AI-enabled solutions, translating complex business challenges into practical, scalable solutions through AI, automation, process redesign, and technology. It requires operational expertise, transformation leadership, technology fluency, executive presence, and change management capabilities to influence stakeholders and drive large-scale initiatives.

Responsibilities

Lead end-to-end AI transformation initiatives across Global Operations and other business functions.
Identify and prioritize high-value business opportunities where AI can improve client experience, reduce operational risk, increase scalability, and drive productivity.
Develop transformation roadmaps that integrate people, process, data, technology, and governance considerations.
Design future-state operating models that combine human expertise with automation and AI agents.
Translate business challenges into practical AI, automation workflow solutions that improve efficiency, scalability, risk management, and client experience.
Lead the design, implementation, and adoption of GenAI, agentic AI, predictive analytics, workflow automation, and orchestration capabilities.
Partner with Technology teams to build scalable, secure, and enterprise-ready solutions.
Establish frameworks for prioritization, experimentation, value realization, and AI adoption.
Conduct process assessments and identify opportunities for simplification, standardization, and digitalization.
Redesign workflows to optimize handoffs, controls, user experiences, and operational efficiency.
Drive implementation of intelligent process orchestration platforms, workflow technologies, and AI-enabled operating models.
Partner with business leaders to identify and transform high-impact operational workflows.
Serve as a trusted advisor to senior leaders on AI strategy, operational transformation, and organizational change.
Influence and align senior stakeholders around transformation priorities, investment decisions, and adoption strategies.
Drive organizational adoption through effective stakeholder management, communication, and change management.
Build business cases and executive-level presentations that clearly articulate value, risks, investment requirements, and expected outcomes.
Mentor and coach team members across AI, analytics, process engineering, and transformation disciplines.
Establish best practices for AI governance, transformation delivery, experimentation, and outcome measurement.
Promote responsible AI adoption by establishing governance, risk management, and controls.
Foster a culture of innovation, accountability, and continuous improvement.
Embody PIMCO’s CORE Values – Collaboration, Openness, Responsibility and Excellence.

Requirements

10+ years of experience leading business transformation, digitalization, AI, automation, or operational excellence initiatives.
Demonstrated success delivering measurable business outcomes through AI-enabled transformation programs.
Experience working across multiple dimensions of transformation, including operating model design, process reengineering, data strategy, technology implementation, and organizational change.
Experience identifying, developing, or implementing AI-enabled solutions within operational, servicing, onboarding, reporting, reconciliation, or other workflow-driven environments.
Strong practical experience leading the implementation of Generative AI, Large Language Models (LLMs), Agentic AI frameworks, workflow orchestration, and intelligent automation solutions within enterprise environments.
Experience designing, deploying, or scaling AI solutions within large enterprises.
Working knowledge of data engineering, machine learning, cloud technologies, APIs, and modern AI architectures.
Proficiency in Python and AI development frameworks.
Familiarity with AI governance, model risk, data privacy, and responsible AI principles.
Strong understanding of operational workflows, controls, risk management, and enterprise operating models.
Exceptional communication, presentation, and interpersonal skills.
Proven ability to build credibility and sustain strong relationships with varying stakeholders.
Highly collaborative with a demonstrated ability to align and lead cross-functional teams in complex, matrixed environments.
Strong program and project management capabilities.
Comfortable operating in dynamic, fast-paced environments.
Intellectually curious with a passion for emerging technologies, innovation, and continuous learning.
Genuine interest in financial markets and investment management.

Skills

AI
Automation
Process Redesign
Technology Enablement
AI-enabled Solutions
Generative AI
Large Language Models (LLMs)
Agentic AI
Predictive Analytics
Workflow Automation
Orchestration
Data Engineering
Machine Learning
Cloud Technologies
APIs
AI Architectures
Python
AI Development Frameworks
AI Governance
Model Risk Management
Data Privacy
Responsible AI
Operational Workflows
Controls
Risk Management
Enterprise Operating Models
Communication
Presentation Skills
Interpersonal Skills
Stakeholder Management
Program Management
Project Management
Change Management

Location

New York, NY
Austin, TX
Newport Beach, CA

Work Type

Full-time

Experience Level

10+ years of experience

Education Level

Bachelor's degree required
Advanced degree preferred in Computer Science, Artificial Intelligence, Data Science, Engineering, Business, Operations, or related discipline

Salary/Compensations

$150,000.00 - $225,000.00

Benefits

Base salary
Discretionary bonus

About the Company

PIMCO is a global leader in active fixed income with deep expertise across public and private markets.
We invest our clients’ capital across a range of fixed income and credit opportunities, leveraging our decades of experience navigating complex debt markets.
Our flexible capital base and deep relationships with issuers have helped us become one of the world’s largest providers of traditional and nontraditional solutions for companies that need financing and investors who seek strong risk-adjusted returns.
Since 1971, our people have shaped our organization through a high-performance inclusive culture, in which we celebrate diverse thinking.
We invest in our people and strive to imprint our CORE values of Collaboration, Openness, Responsibility and Excellence.
We believe each of us is here to help others succeed and this has led to PIMCO being recognized as an innovator, industry thought leader and trusted advisor to our clients.

Equal Opportunity

PIMCO recruits and hires qualified candidates without regard to race, national origin, ancestry, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender (including gender identity and expression), age, military or veteran status, disability (physical or mental), any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws.
The company also prohibits discrimination on other basis such as medical condition, or marital status under applicable laws.
PIMCO is an Equal Employment Opportunity/Affirmative Action employer.
We provide reasonable accommodation for qualified individuals with disabilities, including veterans, in job application procedures.