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About the Role

We are seeking a Senior Solutions Architect with expertise in Dynamics 365 Customer Engagement (CE), Power Apps, AI Builder, and Microsoft Copilot Studio to lead the end-to-end delivery of enterprise case management solutions for a leading global financial institution. The role is responsible for the full solution lifecycle, driving operational efficiency and risk reduction through technical leadership and collaboration.

Responsibilities

Partner with Product Owners, Business Analysts, and business stakeholders to gather requirements, perform technical analysis, and define solution designs.
Design, develop, and configure Microsoft Dynamics 365 Customer Engagement (CE) and Power Platform solutions using Agile methodologies.
Integrate Dynamics 365 with enterprise applications using Azure services, Logic Apps, APIs, and data migration tools.
Implement AI Builder and Microsoft Copilot capabilities within Dynamics 365 and Power Platform solutions.
Configure and administer Dynamics 365 environments, including security, access controls, reporting, and environment management.
Collaborate with global technology teams, infrastructure partners, and business users to ensure successful solution delivery and adoption.
Support release management, deployments, production releases, troubleshooting, user training, and ongoing operational support.
Continuously identify opportunities to improve platform performance, scalability, security, and developer productivity.

Requirements

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent experience).
15+ years of experience in the analysis, design, development, and implementation of enterprise client-server and web-based applications.
10+ years of experience delivering Microsoft Dynamics CRM/Dynamics 365 Customer Engagement (CE) solutions (Online and On-Premises).
Experience leading the full software development lifecycle (SDLC), including requirements gathering, solution architecture, design, development, testing, deployment, training, and production support.
Experience working in Agile and iterative development environments.
Strong experience with Microsoft Dynamics 365 Customer Engagement (CE), including customization, configuration, workflows, business process flows, plugins, and integrations.
Hands-on experience with Microsoft Power Platform, including Power Apps, Power Automate, Power BI, AI Builder, and Microsoft Copilot Studio.
Experience designing and implementing Microsoft Dynamics 365 and Power Platform solution architectures.
Strong development experience with C#, ASP.NET/.NET Framework, Web APIs, and WCF.
Experience integrating Dynamics 365 with enterprise applications.
Experience with ETL processes and data migration activities.
Experience with Microsoft Azure services and the Microsoft 365 ecosystem.
Experience with Azure DevOps and Git-based source control, including CI/CD pipelines and deployment automation.
Strong experience with SQL Server, database design, and database administration.
Microsoft Certified Professional (MCP).
Microsoft Dynamics 365 Certification.
Microsoft Power Platform Certification.
Microsoft Azure Certification.
Knowledge of enterprise architecture patterns and integration best practices.
Familiarity with machine learning and AI concepts.
Experience delivering scalable enterprise solutions on the Microsoft technology stack.
Experience with document capture and document management platforms.
Strong understanding of solution governance, security, and deployment best practices.

Skills

Microsoft Dynamics 365 Customer Engagement (CE)
Power Apps
AI Builder
Microsoft Copilot Studio
Agile methodologies
Azure services
Logic Apps
APIs
Data migration tools
C#
.NET Framework
Web APIs
WCF
Microsoft Azure
Microsoft 365 ecosystem
Azure DevOps
Git-based source control
CI/CD pipelines
SQL Server
Database design
Database administration

Location

New York, United States

Work Type

Full-time
In-office 3x week

Experience Level

Senior
15+ years of experience in analysis, design, development, and implementation of enterprise client-server and web-based applications
10+ years of experience delivering Microsoft Dynamics CRM/Dynamics 365 Customer Engagement (CE) solutions

Education Level

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent experience)

Salary/Compensations

$150,000-$170,000

About the Company

eClerx is a leading provider of productized services, bringing together people, technology and domain expertise to amplify business results.
The firm provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises, including some of the world’s leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies.
Incorporated in 2000, eClerx is traded on both the Bombay and National Stock Exchanges of India.
The firm employs more than 19,000 people across Australia, Canada, France, Germany, Switzerland, Egypt. India, Italy, Netherlands, Peru, Philippines, Singapore, Thailand, the UK, and the USA.

Equal Opportunity

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
We are also committed to protecting and safeguarding your personal data. Please find our policy here [https://eclerx.com/privacy-policy/]