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About the Role
The Customer Service Team Leader supports the Store Manager by serving as the Manager on Duty (MOD), ensuring safety, sales, production, and service standards are maintained. This role collaborates with Retail Administration, People Resources, and Workforce Development to uphold the mission and values of Goodwill of the Finger Lakes.
Responsibilities
- Serve as Manager on Duty (MOD) to ensure safe work practices and facility cleanliness.
- Supervise daily cash drawer balances, deposits, and register operations.
- Transmit required reports and supervise store employees.
- Resolve customer concerns appropriately.
- Maintain store interior and exterior cleanliness.
- Perform various team member roles as staffing needs arise.
- Drive Round-up donations to maintain a minimum 25% average.
- Ensure security of company assets.
- Assist with store employee meetings.
- Monitor store equipment and report maintenance or IT issues.
- Cover donation door, cashiering, and merchandise production as needed.
Requirements
- Minimum of one year retail experience.
- Minimum of six months supervisory experience.
- Ability to work nights, weekends, and holidays.
- Ability to read and understand policy manuals and time cards.
- Ability to write routine reports.
- Ability to communicate clearly with employees and customers.
- Ability to lift and move up to 50 pounds.
- Ability to perform physical tasks including bending, kneeling, crouching, and climbing step-ladders.
- Must have open and flexible availability.
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Financial and budgeting concepts
- Cash handling
- Retail operations
- Team supervision
Work Type
- Full-time
Experience Level
- Minimum one year retail experience
- Minimum six months supervisory experience
Education Level
- Associates degree preferred
- Equivalent combination of education and experience accepted
About the Company
- Goodwill of the Finger Lakes
Equal Opportunity
- We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.