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About the Role

Swish Dental is seeking a motivated Patient Concierge (Receptionist) to join their team.

Responsibilities

• Maintain a clean, welcoming studio environment
• Interact with individuals in the reception area
• Assist patients with the completion of electronic intake forms
• Collect payments
• Notify the clinical team of patient’s arrival
• Escort patients to/from the front desk and introduce them to all applicable team members
• Contact insurance companies to verify and gather pertinent policy information
• Communicate with patients clearly and efficiently
• Set up accounts and create charts for new patients
• Maintain a “team first” and “patient first” attitude
• Assist patients in scheduling appointments
• Other duties as assigned

Requirements

• Reliable transportation to ensure punctual attendance
• Willingness to cover shifts at locations not typically assigned
• This position may be required to sit or stand for long periods
• This position may be required to work more than 40 hours per week
• This position is in a clinical studio environment which can be noisy and distracting
• This position may be exposed to infectious diseases and/or blood borne pathogens
• This position may be required to handle sharp objects
• This position may be exposed to harmful chemicals and/or gasses
• This position may be required to communicate with others to exchange information
• This position may require repetitive motions that include the wrists, hands and/or fingers
• This position may require the operation of machinery and/or power tools
• This position may require the assessment of the accuracy, neatness and thoroughness of the work assigned
• This position may require moving self in different positions to accomplish tasks in various environments including tight and confined spaces
• This position may require medium work that includes moving objects up to 50 pounds

Skills

• Fluent in English; verbal and written
• Detail Oriented
• Interpersonal skills
• Excellent telephone etiquette

Work Type

• Full-time

Experience Level

• 1+ years of customer service experience preferred

Education Level

• High school diploma or equivalent required
• Associate degree or higher preferred

Salary/Compensations

• Competitive salary
• Bonus programs

Benefits

• Medical, vision, & dental benefits
• Short-term disability
• Paid holidays and time off

About the Company

• Swish Dental is an Equal Opportunity / Affirmative Action employer.

Equal Opportunity

• All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability, protected veteran status, age, or any other characteristic protected by law.