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About the Role

Combe is seeking a dedicated professional to manage the Order-to-Cash process, ensuring timely and accurate order fulfillment. This role involves analyzing inventory, monitoring exceptions, and serving as a key point of contact for customers and partners to resolve operational challenges and improve service performance.

Responsibilities

• Manage customer orders throughout the Order-to-Cash process, ensuring timely and accurate fulfillment.
• Analyze inventory availability, backlog status, customer requirements, and fulfillment risks to support business and customer objectives.
• Monitor and resolve order exceptions related to inventory, pricing, compliance, delivery performance, EDI transactions, and order processing.
• Evaluate and support decisions that impact OTIF, fill rate, customer compliance, deductions, chargebacks, and service performance.
• Serve as a key point of contact for assigned customers, brokers, transportation providers, and third-party logistics partners.
• Partner closely with Planning, Logistics, Sales, Finance, Credit, IT, and external partners to resolve operational challenges and minimize customer disruption.
• Facilitate customer discussions regarding service performance, operational issues, corrective actions, and continuous improvement opportunities.
• Track, analyze, and communicate customer performance metrics and business insights through dashboards, reporting, and operational reviews.
• Support the investigation of customer deductions, fees, and service failures and help identify corrective and preventive actions.
• Translate operational and customer data into recommendations that improve service, reduce costs, and enhance customer satisfaction.
• Identify opportunities to improve processes, reporting capabilities, workflows, and the use of digital and AI-enabled tools.
• Develop and maintain process documentation, SOPs, and training materials to support operational consistency.
• Provide support for customer setup, order entry, order tracking, invoicing, and customer portal administration as needed.

Requirements

• Bachelor's degree required.
• 1-5 years of experience in customer service, supply chain, customer operations, logistics, or a related field.
• Strong analytical and problem-solving skills with the ability to identify root causes and recommend solutions.
• Excellent organizational, communication, and time-management skills.
• Experience working with key customer performance metrics and service-level reporting.
• Strong Excel skills, including formulas, pivot tables, and data analysis.
• Experience with ERP systems such as Oracle, SAP, or PeopleSoft preferred.
• Experience with Power BI or other reporting and visualization tools.
• Understanding of transportation networks, order tracking, and customer fulfillment processes.
• Ability to work collaboratively across teams and build strong working relationships.

Skills

• Analytical skills
• Problem-solving skills
• Organizational skills
• Communication skills
• Time-management skills
• Excel (formulas, pivot tables, data analysis)
• ERP systems (Oracle, SAP, PeopleSoft)
• Power BI or other reporting and visualization tools
• Understanding of transportation networks
• Understanding of order tracking
• Understanding of customer fulfillment processes

Location

• White Plains, New York

Work Type

• Hybrid work environment

Experience Level

• 1-5 years

Education Level

• Bachelor's degree

Salary/Compensations

• $70,000 - $80,000 DOE

Benefits

• Hybrid work environment for most roles
• Partial lunch subsidies for office-based employees
• Annual discretionary bonus
• Outstanding healthcare options
• 401(k) match with Profit Sharing
• Health and Wellness Initiatives (gym membership reimbursement, wellness workshops, mental health support)
• Tuition reimbursement opportunities

About the Company

• Combe is a privately held, family-owned personal care company founded in 1949, headquartered in White Plains, New York.
• With over 75 years of experience, Combe has a legacy of creating innovative brands that address unmet consumer needs.
• The company operates with an entrepreneurial mindset, focusing on solving personal care challenges.
• Combe's portfolio includes brands such as Just For Men®, Vagisil®, Clearasil®, Odor-Eaters®, and Astroglide®, as well as an investment in Virtue Labs®.
• Led by its third generation of family leadership, Combe combines family values with a future-focused approach to growth and innovation.